NinjaOne (Formerly NinjaRMM)
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Project Management
- User Management
- Database Management
- Quality Control Management
- User Rights Management
- Team Management
- Disposition Codes
- Agent Interface
- Agent Status
- AUX
- Call Recipient Datasheet
- Telecommunication Services
- Script Editor & Questionnaire
- Quality Management
- Internal Chat
- IP Phone Extension
- Manual Dialer
- Power Dialer
- Predictive Dialer
- Quotation
- IVR
- Real-time Listening
- Callers on Queue
- Automatic Call Distribution
- Advanced Routing Methods
- Real-Time Statistics
- Agent, Call, CDR Statistics
- CDR Report
- Custom Exports
- Wallboard
- Voice Business Calls
- Voice Recording
- Email Storage
- Voice file Archiver Software
- Automated SMS
- Automated Emails
- Mass Emails
- SMS & Email Templates
- Toll-free, Local Rate, High Rate Numbers
- Customer Care Emails
- Real-time Call Statistics
- Number Portability
- Detailed Call Logs
- Agent Activity Monitoring
- Mass Exports
- Spam & Virus Filtering
- Ticket-Based Case Handling
- Data Security Report
- SIP (Session Initiation Protocol) connectivity
- Integrations (IVR API, Database API & Webhook, Script SDK, Web Integration)
Pricing Info
Pricing Info
VCC Live offers four enterprise pricing options. The pricing is based on the number of agents allowed to access the system simultaneously. The inclusions of the packages are outlined below to help you make a decision. All plans have a 10GB storage.
Standard – €55.00/seat/month
- Maximum active projects: 10
- All Projects: 50
- Database Management
- Agent Status
- IP Phone Extension (Optional)
- Automatic Call Distribution (ACD)
- Advanced Routing Methods (SBR)
- Custom Reports
- Campaign Management
- Outbound & Inbound Calls
- Reports & Statistics
- Voice Recording
- Telecommunication Services
- Predictive Dialer
- Internal Chat
- Questionnaires & Script Editors
- Encrypted Data Connection
- Automated Emails
- Separated Database
- User Rights Management
- Call Termination
- Web Integration
- National Phone Numbers
- Email & Phone Support
- Workshop
Professional – €75.00/seat/month
- All Standard Features
- Maximum active projects: 50
- All Projects: 300
- IP Phone Extension
- Intelligent IVR
- Quality Control
- Expanded Data Handling
- Unique Statistics
- Wallboard
- Custom Indicator
- Teamwork Support
- Mass Exports
- Quotations
- Application Firewall
- Customer Export Templates
- PCI DSS-compliant Data Security
- API
- International Lines and Phone Numbers
- Personal Consultant
- Key Account Manager
- Onboarding Support
Multichannel – €95.00/seat/month
- All Professional Features
- Maximum active projects: 50
- All Projects: 300
- Automated SMS Messaging
- Automated Emails
- Customer Care Email Handling
- Spam & Virus Filtering
- Ticket-Based Case Handling
Premium – €135.00/seat/month
- All Multichannel Features
- Maximum active projects: 50
- All Projects: 300
- Higher Level of Security
- 24/7 Support
- Premium Customer Care Support
Integrations
Integrations
VCC Live supports integration with a broad array of third-party solutions and services such as the following:
- Salesforce
- Facebook Messenger
- Zapier
- WorldPay
Other types of application VCC Live can connect with are:
- Instant Messengers
- CRM
- IVR
- Databases
If you want to learn more about VCC Live’s integration capabilities, you can reach out to the support team.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
DHL, HBO, Sykes
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
A cloud-based comprehensive call center software that aims to help boost agent productivity. It comes with simple yet intuitive outbound and inbound tools as well as robust features for telecommunication services, agent activity monitoring, real-time statistics, project management, and database management.
Company Email
info@vcc.live
Contact No.
Company's Address
VCC Live Hungary Kft.
Nagyenyed utca 8-14
1123 Budapest
Hungary
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Popular VCC Live Alternatives
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Monitoring and alerting
- Endpoints
- Cloud engine
- Network management agent
- Activity monitoring
- Conditions and notifications
- Remediation
- Network Management
- Discovery wizard
- NetFlow
- SNMP Monitoring
- Syslog collection
- Automation
- Remote access
- TeamViewer integration
- Background management
- Webroot and ThreatTrack deployment
- OS and third-party patching
- Reporting and advanced search
- Administration
- User access control
- Organization groups
- Policy management
- Branding
Pricing Info
NinjaOne is a pay-as-you-go service. There are no long-term contracts or commitments on your part. You simply pay month-to-month for the number of devices you monitor. With NinjaOne, IT teams can manage all their endpoints and support end-users within one fast, modern, intuitive platform, improving technician efficiency and user satisfaction. The NinjaOne platform gives IT teams proactive monitoring, remote management, remote control, patch management, software management, IT asset management, backup, IT documentation, and IT service desk capabilities all in one:
- Windows, Mac, VMWare and cloud monitoring and alerting
- Remote management tools
- OS and third-party application patch management
- IT automation and scripting
- custom branding
- reporting
- mobile app (iOS and Android)
- API access
- Flexible billing
- Free concierge onboarding
- Free training
- Local support
Ninja + Remote Access + Antivirus
- Everything in Ninja
- One-click TeamViewer or Splashtop remote access + cloud RDP (Windows)
- Integrated Bitdefender or webroot antivirus protection
Custom
- Enhance Ninja with add-ons
- Network management
- EDR solutions
- NOC services
- Integrated backup services
- Security training
Integrations
NinjaOne integrates with the following business systems and applications:
- Accelo
- Autotask PSA
- Bitdefender Gravity/Zone
- BrightGauge
- CloudBlue PSA
- Computicate PSA
- ConnectWise Control
- ConnectWise Manage
- HaloPSA
- HarmonyPSA
- IT Portal
- IT Boost
- IT Glue
- Liongard
- MSP360 Managed Backup
- Malwarebytes Endpoint Protection
- Narmada
- N-able Passportal
- PROMYS
- OpenDNS
- PageDuty
- Passportal
- RepairShopr
- ScalePad
- SherpaDesk
- StorageCraft Cloud Backup
- Slack
- Splashtop Remote Support
- TeamViewer
- Webroot Business Endpoint Protection
- Hyper V
- VM ware
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Mitchell and Company, SidNetworks, Status Pros
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
An IT service management software that offers a comprehensive IT monitoring and remote management toolset. Ideal for IT professionals and managed service providers, NinjaRMM provides all the essential tools you need for endpoint management, from integrated remote control and remote software deployment to automated configuration management.
Company Email
sales@ninjaone.com
Contact No.
Company's Address
657 Mission St.
San Francisco, CA 94105
USA
NinjaOne (Formerly NinjaRMM) Comparisons
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Both VCC Live and NinjaOne (Formerly NinjaRMM) were tested by a panel of independent B2B experts who conducted a full study of all key aspects of every product. Their total score was prepared by means of unique SmartScore model which gives an individual partial score to every element including: main functionalities, customer support, mobile device support, security, customer satisfaction as well as media presence. We realize useful features are not the only thing essential to a business so we make an effort to pay attention to all facets of a app prior to calculating its final score.
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