What is better TrueChat or ScreenConnect? You have such a wide range of Customer Support Software choices in today’s state of that industry that deciding on the best product is often difficult. On our comparison page, we let you examine the functions, terms and conditions, available plans, and more details of TrueChat and ScreenConnect.
You can also evaluate their score (8.0 for TrueChat vs. 9.0 for ScreenConnect) and user satisfaction level (93% for TrueChat vs. 96% for ScreenConnect). The scores and ratings offer you a general idea how both these software products perform. In addition, check if the software can integrate with your current business apps to ensure greater productivity.
As of now, the best products in our Live Chat Software category are: Pipedrive, Zendesk, Vision Helpdesk.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
You should pay attention to the fact that even though both TrueChat and ScreenConnect may offer an outstanding array of features every service could be designed for a different business size. If you are comparing features you may want to give some attention to a business size they are meant for. Specific elements might scale up well for huge enterprises but if you have a small or mid-sized company it’s usually better to stay away from paying for customized functionalities that you may never use.
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