What is better TrueChat or ScreenConnect? When you need a reliable Customer Support Software product for your organization you should invest time and compare several solutions. It doesn’t have to be tricky, and can be as quick as matching their functionalities in a table like the one below. You will also get a brief idea how each product operates. For example, on this page you can see TrueChat’s overall score of 8.0 and compare it against ScreenConnect’s score of 9.0; or TrueChat’s user satisfaction level at 93% versus ScreenConnect’s 96% satisfaction score.
The comparison will help you spot the good and bad points of each application, and make up your mind on which suits you requirements better. Aside from the main features, the solution that is easy to understand and use is always the better choice.
Right now, the best solutions in our Live Chat Software category are: Pipedrive, Vision Helpdesk, Zendesk.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
You shouldn’t expect exclusively a wide array of functionalities and adjustable pricing from a well-known Customer Support Software. Almost as essential as main features is a quality customer support. You want to guarantee that if you have any questions about TrueChat or ScreenConnect, or you face some problems, or maybe you’ll want to request a specific revision or feature beneficial to your company you can count on a responsive and helpful customer support. See whether options such as phone support, tickets or live chat are provided. Additionally, it’s a major asset if you are able to profit from individual training or at the very least an FAQ you can use.
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