What is better Track-It! or ScreenConnect? A sensible way to find the correct Customer Support Software product for your business is to compare the solutions against each other. Here you can compare Track-It! and ScreenConnect and see their capabilities compared contrastively to help you pick which one is the more effective product.
Furthermore, you can review their overall ratings, including: overall score (Track-It!: 8.1 vs. ScreenConnect: 9.0) and user satisfaction (Track-It!: 100% vs. ScreenConnect: 96%). Check their distinctive features and similarities and find out which one outperforms the other. Moreover, anticipate the state of how your business will look like in the future; will your company outgrow the app in the next couple of years?
We realize that not all businesses have enough time to scrutinize a wide range of various solutions, so we came up with a list of suggestions that you may find useful. Our top choices for the Customer Support Software category are: Zendesk, Freshdesk Omni, Freshdesk.
Track-It! is a solid option for companies seeking a home grown solution or a freeware platform. Affordable, reliable and consistent, users can get Track-It for a single payment with rates starting at $995. A 30-day free trial is also available.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
Every time you choose a service that you believe will work best for your company you shouldn’t only limit yourself to what experts have to say about it. Very often individual experience with the software will vary, depending on your own preferences and work processes. This is why in our reviews we also provide our User Satisfaction Rating for every service to give you a quick impression of how actual users of Track-It! and ScreenConnect estimate their contact with the software. Our system is based on advanced analysis of product mentions on other sites, social media and blogs, so you are going to obtain a complete and credible landscape of what other users think about every app. In this case Track-It! got a total satisfaction rating at 100% while for ScreenConnect 96% of users claim they had a positive experience with it.
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