What is better Track-It! or ScreenConnect? Buying the ideal Customer Support Software product is all about cross-checking various solutions and determining the top program for your specific needs. Our proprietary system provides you with a brief look at the general rating of Track-It! and ScreenConnect. For all round quality and performance, Track-It! scored 8.1, while ScreenConnect scored 9.0. On the other hand, for user satisfaction, Track-It! earned 100%, while ScreenConnect earned 96%.
Below you can also check their functionalities, terms, plans, etc. to find out which software will be more appropriate for your company. An important feature to check is if the application allows you to toggle on/off permissions on various types of users to protect any sensitive company data.
Currently, the most significant products in our Customer Support Software category are: Freshdesk Omni, Freshdesk, Zendesk.
Track-It! is a solid option for companies seeking a home grown solution or a freeware platform. Affordable, reliable and consistent, users can get Track-It for a single payment with rates starting at $995. A 30-day free trial is also available.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
Both Track-It! and ScreenConnect were evaluated by a team of independent B2B experts who prepared a full analysis of all core aspects of every product. Their total rating was prepared with unique SmartScore model that calculates a separate partial score to every element like: main features, client support, mobile device support, security, user satisfaction as well as media presence. We are aware that useful features are not the only thing crucial to a business so we make an effort to pay attention to all aspects of a service before giving it a final score.
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