What is better Track-It! or NinjaOne (Formerly NinjaRMM)? When you need a reliable Customer Support Software product for your organization you need to take time to examine various options. It doesn’t have to be complicated, and can be as simple as matching their functions in a table like the one below. You will also get a good idea how each product performs. For instance, on this page you can see Track-It!’s overall score of 8.1 and compare it against NinjaOne (Formerly NinjaRMM)’s score of 8.6; or Track-It!’s user satisfaction level at 100% versus NinjaOne (Formerly NinjaRMM)’s 93% satisfaction score.
The assessment will help you find out the pros and cons of each software, and decide which matches your requirements better. Beyond the rich features, the application that is easy to understand and use is always the better choice.
At this time, the best services in our Customer Support Software category are: Freshdesk Omni, Freshdesk, Zendesk.
Track-It! is a solid option for companies seeking a home grown solution or a freeware platform. Affordable, reliable and consistent, users can get Track-It for a single payment with rates starting at $995. A 30-day free trial is also available.
NinjaOne is a pay-as-you-go service. There are no long-term contracts or commitments on your part. You simply pay month-to-month for the number of devices you monitor. With NinjaOne, IT teams can manage all their endpoints and support end-users within one fast, modern, intuitive platform, improving technician efficiency and user satisfaction. The NinjaOne platform gives IT teams proactive monitoring, remote management, remote control, patch management, software management, IT asset management, backup, IT documentation, and IT service desk capabilities all in one:
Windows, Mac, VMWare and cloud monitoring and alerting
Remote management tools
OS and third-party application patch management
IT automation and scripting
custom branding
reporting
mobile app (iOS and Android)
API access
Flexible billing
Free concierge onboarding
Free training
Local support
Ninja + Remote Access + Antivirus
Everything in Ninja
One-click TeamViewer or Splashtop remote access + cloud RDP (Windows)
Integrated Bitdefender or webroot antivirus protection
NinjaOne integrates with the following business systems and applications:
Accelo
Autotask PSA
Bitdefender Gravity/Zone
BrightGauge
CloudBlue PSA
Computicate PSA
ConnectWise Control
ConnectWise Manage
HaloPSA
HarmonyPSA
IT Portal
IT Boost
IT Glue
Liongard
MSP360 Managed Backup
Malwarebytes Endpoint Protection
Narmada
N-able Passportal
PROMYS
OpenDNS
PageDuty
Passportal
RepairShopr
ScalePad
SherpaDesk
StorageCraft Cloud Backup
Slack
Splashtop Remote Support
TeamViewer
Webroot Business Endpoint Protection
Hyper V
VM ware
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Mitchell and Company, SidNetworks, Status Pros
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
An IT service management software that offers a comprehensive IT monitoring and remote management toolset. Ideal for IT professionals and managed service providers, NinjaRMM provides all the essential tools you need for endpoint management, from integrated remote control and remote software deployment to automated configuration management.
All the data, details and opinions that we presented in this analysis were gathered from official vendor websites, advertising resources available online, actual experience from real clients as well as our individual direct use of each app by a professional reviewer. We pay a lot of attention to thoroughly test each app, therefore we not only analyze it on our own, but we also match our observations with experiences of other members from the B2B community.
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