What is better Track-It! or Zendesk? When comparing Track-It! and Zendesk, you can actually see which Customer Support Software product is the more suitable choice. This guarantees that your enterprise can select the most productive and efficient application. You can check the specifics, for example available tools, costs, plans offered by each vendor, offer stipulations, etc.
We also let you check their general scores to know which one seems to be more beneficial for your firm. Track-It! has 8.1 points for overall quality and 100% rating for user satisfaction; while Zendesk has 9.7 points for overall quality and 98% for user satisfaction. You can also find out which software business is more credible by sending an an email question to the two companies and check which one replies without delays.
We are aware that not all people have enough time to scrutinize dozens of various services, so we created a list of suggestions that you may find useful. Our top choices for the Customer Support Software category are: Freshdesk, Zendesk, Freshdesk Omni.
Track-It! is a solid option for companies seeking a home grown solution or a freeware platform. Affordable, reliable and consistent, users can get Track-It for a single payment with rates starting at $995. A 30-day free trial is also available.
Zendesk integrates with the several business systems and applications. It has more than 600 integrations and apps. Here are some of them
123Contact Form
3CLogic
Agile CRM
AppGuru
Azuqua
Capsule CRM
Cisco CTI
ClickDesk Live Chat
Cloud Magic
Drupal
FreshBooks
Google Apps
Hootsuite
Infusionsoft
Joomla!
LiveChat
MailChimp
Microsoft Dynamics
Olark Live Chat
Podio
Shopify
SAP Business One
WordPress
Zoho CRM
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Vodafone, GILT, Shopify, Groupon, Gov. UK
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Winner of our Supreme Software Award, Zendesk is a customer support solution that helps boost customer service and improve customer retention. The platform's modules include chat support, call center solutions, help desk applications, and knowledge base, so you'll cover all the bases of efficient customer services.
Almost as crucial as features and user support level are pricing options given by Track-It! and Zendesk. Even though pricing should not be a deciding aspect it’s without a doubt a key thing to consider. You should count on a flexible pricing plan that can be matched with your company size and painlessly scaled up if your company develops. You should be certain you don’t select packages that include extra tools that you won’t find useful and always try to contact with the vendor directly as enterprises can usually count on discounts. You should also check out a free trial or demo of every solution to spend at least some time using it. It’s a helpful experience that doesn’t ask you to spend any money and provides you with a practical overview of what it’s like to work with Track-It! and Zendesk.
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