What is better Track-It! or Vivantio? There are many Customer Support Software products in the market today. The simplest way to find out which one fits your needs best is to compare them side by side. As an example, here you can review Track-It! and Vivantio for their overall score (8.1 vs. 8.4, respectively) or their user satisfaction rating (100% vs. 93%, respectively).
It’s also possible to examine their functions and pricing terms as well as other helpful data below. When matching products make sure you analyze their similar advantages and mark their differences to have a clearer picture of both deals. Similarly, remember to assess other issues like security, backup, ease-of-use, and helpdesk support.
As of now, the leading solutions in our Customer Support Software category are: Freshdesk Omni, Freshdesk, Zendesk.
Track-It! is a solid option for companies seeking a home grown solution or a freeware platform. Affordable, reliable and consistent, users can get Track-It for a single payment with rates starting at $995. A 30-day free trial is also available.
Aside from full API and custom webhooks, Vivantio offers integrations with these applications:
Azure Directory Sync
Azure DevOps (VSTS)
JIRA
TFS
Okta
SCIM Provisioning
Salesforce
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Tesco Mobile, RAC, NHS, Toshiba, Porsche
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A powerful yet easy-to-use, flexible service management tool to help you provide great customer service. It offers extensive automation, customization, self-service portals, and comprehensive reporting tools at prices that are right for your needs.
All the data, facts and opinions that we offered in this analysis were gathered from official vendor pages, promotional resources available online, real-life experience from real customers as well as our personal direct use of every product by an expert. We pay a lot of attention to extensively examine every software, as a result we not only examine it ourselves, but we also match our results with opinions of other members from the SaaS community.
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