What is better Track-It! or LiveChat? If you want a competent Customer Support Software product for your business you must remember to compare a wide range of options. It doesn’t have to be challenging, and can be as quick as matching their traits in a table like the one below. You will also get a good idea how each product operates. For example, on this page you can find Track-It!’s overall score of 8.1 and compare it against LiveChat’s score of 9.0; or Track-It!’s user satisfaction level at 100% versus LiveChat’s 96% satisfaction score.
The assessment will allow you to spot the good and bad points of each software, and decide which fits you requirements better. Aside from the robust features, the solution that’s simple to grasp and use is always the better choice.
Currently, the leading solutions in our Customer Support Software category are: Freshdesk, Zendesk, Freshdesk Omni.
Track-It! is a solid option for companies seeking a home grown solution or a freeware platform. Affordable, reliable and consistent, users can get Track-It for a single payment with rates starting at $995. A 30-day free trial is also available.
LiveChat offers the following SMB and enterprise pricing packages for users to choose from. A 30-day free trial is also available. Give the details a look, and select the best plan for your business.
Starter Plan: $16 per seat/month billed annually (or $19 billed monthly) Ideal for small office/home office
60-day chat history
Unlimited agent accounts
Basic chat customization
Ticketing system
Data security
Team Plan: $33 per seat/month billed annually (or $39 billed monthly) Ideal for full-time support team
Unlimited chat history
Unlimited agent accounts
Full chat customization
Ticketing system
Data security
Basic reporting
Agent groups
Multiple brandings
Business Plan: $50 per seat/month billed annually (or $59 billed monthly) Ideal for customer service department
Unlimited chat history
Unlimited agent accounts
Full chat customization
Ticketing system
Data security
Advanced reporting
Agent groups
Multiple brandings
Staffing prediction
Work scheduler
Enterprise Plan: $149 per seat/month billed only annually Ideal for Fortune 500 companies
It is possible to connect your favorite tools to LiveChat using integrations. This opens up a ton of new possibilities. For example, you can save leads in your Salesforce directly from chat or get more newsletter subscribers for your MailChimp mailing lists from the pre-chat survey. Some integrations allow the use of certain tools or services straight from the LiveChat app.
They are categorized in various types:
live chat – analytics integrations (Google Analytics, Woopra, Mixpanel, Kissmetrics, Google Tag Manager, Cx Moments) WhatConverts, PlayVox, Segment, Stratifyd, Trigerbee)
live chat – chatbots integrations (BotEngine)
live chat – CMS integrations (WordPress, Weebly, WHMCS, Squarespace, 1&1, GoDaddy Go Central, Tumblr, Adobe Business Catalyst, Drupal, Webflow, Elevio, HelpMonks, Unbounce, Instapage, Leadpages, Wishpond, Jimdo, Joomla!, Landingi)
live chat – contact management integrations (FullContact, TalkDesk)
live chat – help desk integrations (KnowledgeBase.ai, Zendesk, Freshdesk, Jira Service Desk, ProProfs)
live chat – invoicing integrations (Pagato, Freshbooks)
live chat – social media integrations (Facebook, Google+, Twitter)
live chat – messaging platforms (Facebook Messenger, Twilio SMS)
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Adobe, Pizza Hut, CBS
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
This software is a full-featured live chat and help desk solution for customer service and support. It is web-accessible, making it an attractive addition to your tech stack. What’s more, it has website traffic monitoring to ensure that agents provide contextualized assistance.
Almost as important as functionalities and user support responsiveness are pricing plans made available by Track-It! and LiveChat. Although cost should not be the only element it’s without a doubt a key thing to consider. You should try to find a flexible pricing plan that can be matched with your company size and effortlessly scaled up if your team expands. Be sure that you don’t pick pricing plans that include advanced functionalities that you won’t find a use for and always make an effort to contact with the vendor directly as big companies can frequently benefit from special pricing. You should also try out a free trial or demo of every product to spend at least some time on actual work with the system. It’s a helpful experience that doesn’t require you to invest any money and provides you with a solid overview of what it feels like to work with Track-It! and LiveChat.
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