What is better TOPdesk or ScreenConnect? Today’s companies want the most effective Help Desk Software product to keep on being competitive. On this page we help you with choosing the best software, by allowing you to compare TOPdesk and ScreenConnect down to the very details of their individual offers.
You may as well make use of our overall scoring values, which rate the software overall quality and performance. TOPdesk got a 8.5 score, while ScreenConnect has a score of 9.0. Likewise, it is possible to compare their general user satisfaction rating: 96% (TOPdesk) against 96% (ScreenConnect). Keep in mind to select the software that best answers your most urgent needs, not the solution with a lot of features.
Those of you who don't have much time or want a Service Desk Software advice from our experts may want to take a look at these top choices for this year: LiveAgent, Zendesk, Freshservice.
TOPdesk provides enterprise pricing options. All plans include complimentary features such as access to mailboxes, assets, unlimited end users, and the marketplace.
TOPdesk integrates with various business systems and applications, including:
Microsoft Intune
Microsoft Azure
Clicksign
Versio.io
SMS notifications
Power BI
Oracle
ZigiOps: Jira, Azure, Dynatrace, OpsBridge
Ebbot AI Chatbot
Intrafind
NIVO Identity Management
ROGER365.io
Microsoft Teams
ServiceNow
Zendesk
Jira
Trello
TeamViewer
The tool comes with an API, facilitating smooth communication with TOPdesk and eliminating the need for intricate custom work connecting with other applications.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Nando's, Roots, The University of Memphis
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
TOPdesk excels in optimizing service operations, providing organizations with a streamlined and adaptable solution, fostering collaboration, and enhancing overall operational efficiency.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
Almost as important as features and client support responsiveness are pricing plans given by TOPdesk and ScreenConnect. While price should not be the sole element it’s surely a significant thing to think about. You should look for a flexible pricing plan that can be matched with your company size and painlessly scaled up every time your team expands. Make sure you don’t choose pricing plans that have advanced features that you won’t use and always try to get in touch with the vendor directly as enterprises can often benefit from more affordable prices. You should also try out a free trial or demo of each software to spend at least some time on actual work with the system. It’s a useful experience that doesn’t require you to invest any money and gives you a reliable overview of what it’s like to work with TOPdesk and ScreenConnect.
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