What is better TOPdesk or Kayako? Assessing products to find the best Help Desk Software does not always have to be tough. On our review platform, we enable you to match TOPdesk and Kayako and right away see their differences. We allow you to examine their capabilities, supported devices, support service, pricing, terms, and much more.
You can even assess their overall score (8.5 for TOPdesk vs. 9.0 for Kayako) and overall customer satisfaction level (96% for TOPdesk vs. 95% for Kayako). Take your time and assess your best options and find out which one is ideal for your company. You should also check the software vendor’s credibility; can they be relied upon and will they still be on the market in the future?
At the moment, the most popular solutions in our Service Desk Software category are: LiveAgent, Zendesk, Freshservice.
TOPdesk provides enterprise pricing options. All plans include complimentary features such as access to mailboxes, assets, unlimited end users, and the marketplace.
TOPdesk integrates with various business systems and applications, including:
Microsoft Intune
Microsoft Azure
Clicksign
Versio.io
SMS notifications
Power BI
Oracle
ZigiOps: Jira, Azure, Dynatrace, OpsBridge
Ebbot AI Chatbot
Intrafind
NIVO Identity Management
ROGER365.io
Microsoft Teams
ServiceNow
Zendesk
Jira
Trello
TeamViewer
The tool comes with an API, facilitating smooth communication with TOPdesk and eliminating the need for intricate custom work connecting with other applications.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Nando's, Roots, The University of Memphis
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
TOPdesk excels in optimizing service operations, providing organizations with a streamlined and adaptable solution, fostering collaboration, and enhancing overall operational efficiency.
Kayako is the winner of our Expert's Choice Award. This help desk solution helps businesses build an efficient customer service infrastructure by creating a single platform for all customer service channels. Kayako also has a mobile app for providing seamless customer support on the go.
Almost as essential as features and customer support quality are pricing options provided by TOPdesk and Kayako. Even though cost should not be a deciding aspect it’s surely an important thing to consider. You should count on a flexible pricing package that can be matched with your team size and easily scaled up every time your company expands. Be sure that you don’t opt for plans that have complex features that you won’t use and always make an effort to contact with the vendor directly as enterprises can frequently benefit from discounts. You should also check out a free trial or demo of every service to spend at least some time using it. It’s a valuable experience that doesn’t ask you to invest any money and provides you with a practical overview of what it’s like to work with TOPdesk and Kayako.
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