What is better TOPdesk or Kayako? Getting the right Help Desk Software product is as easy as contrasting the good and poor functionalities and terms offered by TOPdesk and Kayako. Here you can also match their overall scores: 8.5 for TOPdesk vs. 9.0 for Kayako. Or you can check their general user satisfaction rating, 96% for TOPdesk vs. 95% for Kayako.
We suggest that you take some time to review their differences and determine which one is the better alternative for your company. What’s more remember to consider your company’s or industry’s special circumstances, for example, a multilingual solution for a global company or a mobile platform to help you work on the go.
If you need to quickly find the top Service Desk Software according to our review team we recommend you examine the following services: LiveAgent, Zendesk, Freshservice.
TOPdesk provides enterprise pricing options. All plans include complimentary features such as access to mailboxes, assets, unlimited end users, and the marketplace.
TOPdesk integrates with various business systems and applications, including:
Microsoft Intune
Microsoft Azure
Clicksign
Versio.io
SMS notifications
Power BI
Oracle
ZigiOps: Jira, Azure, Dynatrace, OpsBridge
Ebbot AI Chatbot
Intrafind
NIVO Identity Management
ROGER365.io
Microsoft Teams
ServiceNow
Zendesk
Jira
Trello
TeamViewer
The tool comes with an API, facilitating smooth communication with TOPdesk and eliminating the need for intricate custom work connecting with other applications.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Nando's, Roots, The University of Memphis
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
TOPdesk excels in optimizing service operations, providing organizations with a streamlined and adaptable solution, fostering collaboration, and enhancing overall operational efficiency.
Kayako is the winner of our Expert's Choice Award. This help desk solution helps businesses build an efficient customer service infrastructure by creating a single platform for all customer service channels. Kayako also has a mobile app for providing seamless customer support on the go.
Almost as essential as useful features and client support responsiveness are pricing packages offered by TOPdesk and Kayako. Although cost should not be the sole factor it’s without a doubt an important thing to think about. You should try to find a flexible pricing package that can be matched with your team size and easily scaled up every time your business grows. Make sure you don’t opt for packages that include extra tools that you won’t use and always try to contact with the vendor directly as big companies can usually count on discounts. You should also try out a free trial or demo of each software to spend at least some time on actual work with the system. It’s a useful experience that doesn’t need you to spend any money and gives you a reliable overview of what it’s like to work with TOPdesk and Kayako.
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