What is better TOPdesk or Freshservice? There are lots of Help Desk Software products available for businesses these days. The simplest way to find out which one fits your needs best is to evaluate them side by side. For example, here you can assess TOPdesk and Freshservice for their overall score (8.5 vs. 9.4, respectively) or their user satisfaction rating (96% vs. 97%, respectively).
Additionally, you can examine their capabilities and pricing terms as well as other useful facts below. When matching products make sure to analyze their corresponding advantages and mark their distinctive elements to have a clearer picture of both deals. Similarly, bear in mind to evaluate other issues like security, backup, usability, and helpdesk support.
People who are pressed for time or need a Service Desk Software recommendation from our team may want to examine these top choices for this year: LiveAgent, Freshservice, Zendesk.
TOPdesk provides enterprise pricing options. All plans include complimentary features such as access to mailboxes, assets, unlimited end users, and the marketplace.
TOPdesk integrates with various business systems and applications, including:
Microsoft Intune
Microsoft Azure
Clicksign
Versio.io
SMS notifications
Power BI
Oracle
ZigiOps: Jira, Azure, Dynatrace, OpsBridge
Ebbot AI Chatbot
Intrafind
NIVO Identity Management
ROGER365.io
Microsoft Teams
ServiceNow
Zendesk
Jira
Trello
TeamViewer
The tool comes with an API, facilitating smooth communication with TOPdesk and eliminating the need for intricate custom work connecting with other applications.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Nando's, Roots, The University of Memphis
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
TOPdesk excels in optimizing service operations, providing organizations with a streamlined and adaptable solution, fostering collaboration, and enhancing overall operational efficiency.
Freshservice allows IT admins to effectively track and manage the assets owned by their organizations. The platform offers a powerful ticketing system and knowledge base, as well as features for vendor management and incident management. A built-in self-service portal also lets end users submit tickets and browse knowledge base articles.
Both TOPdesk and Freshservice were evaluated by a panel of reliable SaaS experts who conducted a thorough examination of all core aspects of every service. Their final rating was prepared using our unique SmartScore algorithm which calculates a separate partial score to every factor including: main functionalities, customer support, mobile device support, security, client satisfaction as well as market presence. We are aware that useful features are not the only aspect essential to a business so we make an effort to pay attention to all facets of a solution prior to coming up with its final rating.
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FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.
