What is better TOPdesk or Freshservice? The perfect Help Desk Software is a product that can deal with your company’s specific requirements. You can determine which alternative works really with your industry if you assess several products before you decide which one is the best.
For instance, TOPdesk and Freshservice are scored at 8.5 and 9.4, respectively, for total quality and performance. Similarly, TOPdesk and Freshservice have a user satisfaction rating of 96% and 97%, respectively, which shows the general satisfaction they get from customers. Even better, reach put to a current user of the software and solicit their feedback about the software in question.
Our experts made sure to review all popular Service Desk Software services offered on the market, but among all the ones we reviewed these three caught our special attention: LiveAgent, Freshservice, Zendesk.
TOPdesk provides enterprise pricing options. All plans include complimentary features such as access to mailboxes, assets, unlimited end users, and the marketplace.
TOPdesk integrates with various business systems and applications, including:
Microsoft Intune
Microsoft Azure
Clicksign
Versio.io
SMS notifications
Power BI
Oracle
ZigiOps: Jira, Azure, Dynatrace, OpsBridge
Ebbot AI Chatbot
Intrafind
NIVO Identity Management
ROGER365.io
Microsoft Teams
ServiceNow
Zendesk
Jira
Trello
TeamViewer
The tool comes with an API, facilitating smooth communication with TOPdesk and eliminating the need for intricate custom work connecting with other applications.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Nando's, Roots, The University of Memphis
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
TOPdesk excels in optimizing service operations, providing organizations with a streamlined and adaptable solution, fostering collaboration, and enhancing overall operational efficiency.
Freshservice allows IT admins to effectively track and manage the assets owned by their organizations. The platform offers a powerful ticketing system and knowledge base, as well as features for vendor management and incident management. A built-in self-service portal also lets end users submit tickets and browse knowledge base articles.
You don’t want just a wide array of useful tools and scalable pricing from a well-known Help Desk Software. Almost as significant as key features is a quality customer support. You want to guarantee that when you have any questions about TOPdesk or Freshservice, or you face some problems, or maybe you’ll want to request a specific update or feature beneficial to your company you can count on a responsive and helpful customer support. Examine if services such as phone support, tickets or live chat are provided. It’s also a major asset if you are able to profit from personal training or at least a knowledge base you can use.
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