What is better TOPdesk or Salesforce Service Cloud? It’s easy to our scoring system to provide you with a general idea which Help Desk Software product is better for your business. For overall product quality, TOPdesk attained 8.5 points, while Salesforce Service Cloud earned 9.6 points. At the same time, for user satisfaction, TOPdesk scored 96%, while Salesforce Service Cloud scored 97%.
Information regarding their unique elements, tools, supported platforms, customer support, plus more are given below to help you get a more correct analysis. Keep in mind to purchase only the functions your company needs to avoid wasting money for features that you won’t be using.
As of now, the top products in our Service Desk Software category are: Zendesk, LiveAgent, Freshservice.
TOPdesk provides enterprise pricing options. All plans include complimentary features such as access to mailboxes, assets, unlimited end users, and the marketplace.
TOPdesk integrates with various business systems and applications, including:
Microsoft Intune
Microsoft Azure
Clicksign
Versio.io
SMS notifications
Power BI
Oracle
ZigiOps: Jira, Azure, Dynatrace, OpsBridge
Ebbot AI Chatbot
Intrafind
NIVO Identity Management
ROGER365.io
Microsoft Teams
ServiceNow
Zendesk
Jira
Trello
TeamViewer
The tool comes with an API, facilitating smooth communication with TOPdesk and eliminating the need for intricate custom work connecting with other applications.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Nando's, Roots, The University of Memphis
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
TOPdesk excels in optimizing service operations, providing organizations with a streamlined and adaptable solution, fostering collaboration, and enhancing overall operational efficiency.
Salesforce Service Cloud supports integrations with the following business systems, applications and services:
Autotask
ConnectWise
JIRA
Salesforce Service Cloud
ServiceNow
Zendesk
Oracle Service Cloud
Freshdesk
Freshservice
Desk.com
Help Scout
Cherwell Software
Wrike
SugarCRM
Microsoft Dynamics CRM
Zoho CRM
Netsuite
Autotask
Close.io
ConnectWie
Infusionsoft
Pipedrive
HubSpot CRM
Oracle Sales Cloud
Base CRM
CustomerGauge
Act! Essentials
Sap Hybrid Cloud for Customers
Sage CRM
Bullhorn
Maximizer CRM
Insightly
Microsoft Dynamics GP
Microsoft Dynamics AX
QuickBooks
Freshbooks
Taxify
Sage Intacct
Sage 200
Tipalti
Plaid
Shopify
Volusion
Ecwid
Bigcommerce
Magento
Etsy
Woocommerce
Weebly
SAPAnywhere
Epages
Oracle Eloqua
Marketo
HubSpot Marketing
Act-On
MailChimp
Mailjet
Allbound
Autopilot
Constant Contact
Kissmetrics
Facebook Lead Ads
Campaign Monitor
iContact
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Stanley Black & Decker, Sprouts, Coca-Cola, Activision, Spotify, Aldo
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A cloud-hosted customer service platform designed to allow faster, smarter case resolution. By providing a 360-degree view of each customer, this IT asset management solution enables businesses to quickly resolve issues, thereby driving better user experience and higher customer satisfaction.
In case you are still having second thoughts about which solution will work best for your company it may be a good idea to investigate each service’s social metrics. These metrics are frequently an indicator of how popular each service is and how large is its online presence. For instance, in case of Facebook TOPdesk has 1700 likes on their official page while Salesforce Service Cloud profile is liked by 617858 users.
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