What is better Tender Support or ScreenConnect? If you’re getting a tough time picking the right Customer Support Software product for your company, try to do a comparison of the available software and discover which tool offers more benefits. For instance, here you can assess Tender Support (overall score: 7.8; user rating: 94%) vs. ScreenConnect (overall score: 9.0; user rating: 96%) for their overall performance.
It's also possible to see which one provides more features that you need or which has better pricing plans for your current situation. Using a clear table to compare their features will significantly boost the chances of obtaining the best product for your company. Pay attention to other aspects of the software for example if it’s easy to use, adaptability, scalability, and pricing options.
People who are pressed for time or want a Customer Support Software suggestion from our experts may want to try out these top choices for this year: Zendesk, Freshdesk Omni, Freshdesk.
Tender Support offers three main plans. Each plan comes with one agent. You can add or remove agents as required. Each agent is $20/month. The vendor offers a 14-day free trial and a free plan for non-profits and open-source projects.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
It may not always be enough to just compare Tender Support and ScreenConnect against each other. While useful functionalities, pricing and customer reviews are all crucial and should be included when making a final choice, you should also pay attention to the recognition and awards won by every app. In many cases a less popular product may turn out to be a good choice that was a winner of many B2B awards such as our Experts’ Choice Award which reveals that despite lesser market popularity it’s a worthy rival to the products that rule the market.
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