What is better Tender Support or ScreenConnect? Getting the right Customer Support Software for your company is hard with various features, options, and offers to choose from. But, depending on our review directory will make it possible for you to simplify the selection steps by displaying all main services in a single location.
For instance, you can contrast Tender Support and ScreenConnect for their features and overall scores, namely, 7.8 and 9.0, respectively. Likewise, you can check which product has better general user satisfaction rating: 94% (Tender Support) and 96% (ScreenConnect) to find out which solution is the better option for your organization. Don’t simply buy the service with the cheapest price, but the software that has the most cost-effective value.
We are aware that not all businesses have enough time to scrutinize a wide range of different products, so we created a list of recommendations that you may find useful. Our top choices for the Customer Support Software category are: Freshdesk Omni, Zendesk, Freshdesk.
Tender Support offers three main plans. Each plan comes with one agent. You can add or remove agents as required. Each agent is $20/month. The vendor offers a 14-day free trial and a free plan for non-profits and open-source projects.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
All the data, information and experiences that we presented in this comparison were gathered from official vendor sites, promotional content available online, real-life experience from real users as well as our own everyday use of each solution by an expert. We put a lot of effort to thoroughly study each app, so we not only test it internally, but we also correlate our findings with views of other people from the SaaS community.
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