What is better Teamwork Desk or ScreenConnect? Today’s firms require the most effective Customer Support Software product to keep on being competitive. On this page we help you with choosing the best service, by allowing you to compare Teamwork Desk and ScreenConnect down to the very details of their individual offers.
You can even examine our general scoring values, which rate the software overall quality and performance. Teamwork Desk got a 8.0 score, while ScreenConnect has a score of 9.0. Likewise, you can compare their general user satisfaction rating: 100% (Teamwork Desk) against 96% (ScreenConnect). Remember to select the application that best answers your most urgent priorities, not the solution with the higher number of features.
In case you you need to quickly decide on the best Help Desk Software according to our review team we recommend you check out these products: Zendesk, Freshdesk, Salesforce Service Cloud.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
In the event you are still having doubts about which service will perform best in your case it might be a sensible idea to examine each service’s social metrics. These metrics are frequently a sign of how popular every app is and how large is its online presence. For instance, in case of Facebook Teamwork Desk has 20183 likes on their official profile while ScreenConnect profile is liked by 24487 users.
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