What is better Teamwork Desk or ScreenConnect? If you want to get a easy way to decide which Customer Support Software product is better, our exclusive method gives Teamwork Desk a score of 8.0 and ScreenConnect a score of 9.0 for total quality and performance. At the same time, Teamwork Desk is rated at 100%, while ScreenConnect is rated 96% for their user satisfaction level.
You can also examine their product details, including functions, tools, options, plans, prices, and much more. See whether the solution allows you to customize some of its funnels to make sure it matches your own business procedures.
At this time, the most popular services in our Help Desk Software category are: Zendesk, Salesforce Service Cloud, Freshdesk.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
No Customer Support Software will be able to cater to all the requirements of a specific team. While key functionalities of Teamwork Desk and ScreenConnect are obviously a priority you should also carefully explore the integrations provided by a given service. Very often your team will already be making use of various kinds of SaaS software in your company and it’s definitely better to choose solutions that integrate well with each other. If you do that you can be certain of a smooth exchange of data between your teams and services, which can significantly reduce time devoted to migrating between one product and the next.
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