What is better Teamwork Desk or NinjaOne (Formerly NinjaRMM)? Getting the right Customer Support Software for your organization is complicated with too much functions, options, and terms to take note of. However, depending on our review platform will help you to streamline the selection process by reading all key apps in a single location.
As an illustration, you can contrast Teamwork Desk and NinjaOne (Formerly NinjaRMM) for their features and overall scores, in this case, 8.0 and 8.6, respectively. Likewise, you can compare which software has superior general user satisfaction rating: 100% (Teamwork Desk) and 93% (NinjaOne (Formerly NinjaRMM)) to learn which one is the better option for your company. Don’t simply choose the solution with the lowest price, but the service that has the best value for your money.
Our experts made sure to prepare reviews of all popular Help Desk Software services offered out there, but among all the ones we reviewed these three deserved our special attention: Zendesk, Freshdesk, Salesforce Service Cloud.
NinjaOne is a pay-as-you-go service. There are no long-term contracts or commitments on your part. You simply pay month-to-month for the number of devices you monitor. With NinjaOne, IT teams can manage all their endpoints and support end-users within one fast, modern, intuitive platform, improving technician efficiency and user satisfaction. The NinjaOne platform gives IT teams proactive monitoring, remote management, remote control, patch management, software management, IT asset management, backup, IT documentation, and IT service desk capabilities all in one:
Windows, Mac, VMWare and cloud monitoring and alerting
Remote management tools
OS and third-party application patch management
IT automation and scripting
custom branding
reporting
mobile app (iOS and Android)
API access
Flexible billing
Free concierge onboarding
Free training
Local support
Ninja + Remote Access + Antivirus
Everything in Ninja
One-click TeamViewer or Splashtop remote access + cloud RDP (Windows)
Integrated Bitdefender or webroot antivirus protection
NinjaOne integrates with the following business systems and applications:
Accelo
Autotask PSA
Bitdefender Gravity/Zone
BrightGauge
CloudBlue PSA
Computicate PSA
ConnectWise Control
ConnectWise Manage
HaloPSA
HarmonyPSA
IT Portal
IT Boost
IT Glue
Liongard
MSP360 Managed Backup
Malwarebytes Endpoint Protection
Narmada
N-able Passportal
PROMYS
OpenDNS
PageDuty
Passportal
RepairShopr
ScalePad
SherpaDesk
StorageCraft Cloud Backup
Slack
Splashtop Remote Support
TeamViewer
Webroot Business Endpoint Protection
Hyper V
VM ware
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Mitchell and Company, SidNetworks, Status Pros
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
An IT service management software that offers a comprehensive IT monitoring and remote management toolset. Ideal for IT professionals and managed service providers, NinjaRMM provides all the essential tools you need for endpoint management, from integrated remote control and remote software deployment to automated configuration management.
Almost as essential as functionalities and client support responsiveness are pricing options made available by Teamwork Desk and NinjaOne (Formerly NinjaRMM). Although pricing should not be the only factor it’s without a doubt an important thing to think about. You should expect a flexible pricing package that can be matched with your company size and effortlessly scaled up if your business develops. You should be certain you don’t select pricing plans that include additional functionalities that you won’t find a use for and always try to contact with the vendor directly because big companies can frequently benefit from special pricing. You should also check out a free trial or demo of every service to spend at least some time using it. It’s a helpful experience that doesn’t ask you to pay any money and offers a practical overview of what it’s like to work with Teamwork Desk and NinjaOne (Formerly NinjaRMM).
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