What is better Support Hero or KBPublisher? Getting the ideal Knowledge Management Software product is all about cross-checking various solutions and identifying the top software for your specific needs. Our proprietary system will give you a fast look at the general rating of Support Hero and KBPublisher. For all round quality and performance, Support Hero scored 7.7, while KBPublisher scored 7.9. On the other hand, for user satisfaction, Support Hero earned N/A%, while KBPublisher earned 100%.
Below you can also look at their features, terms, plans, etc. to see which application will be more appropriate for your situation. One key aspect to evaluate is if the software allows you to toggle on/off restrictions on various types of users to limit the exposure of any confidential corporate data.
In the event you have to quickly identify the more reliable Knowledge Management Software according to our review team we suggest you examine the following services: Zendesk, ServiceNow Knowledge Management, Zendesk.
Support Hero offers four enterprise pricing choices, which you can pay for monthly or annually. The details of these plans are outlined below to help you decide on a package.
Small – $49.00/month or $39.00/month/annual billing
1 Admin
1 Language
Unlimited Articles
Advanced Analytics (7 Days Only)
Basic Customization
Help Center
Knowledgebase
Business Hours Support
Medium – $99.00/month or $79.00/month/annual billing
All Small Features
3 Admins
2 Languages
Unlimited Advanced Analytics
Advanced Customization
Drift Integration
Freshchat Integration
Zendesk Chat Integration
Support Ticket Deflection
Rich Media Support
Large – $199.00/month or $159.00/month/annual billing
An easy-to-use, web-based knowledge management software that permits content managers to share information with employees, customers, colleagues, partners, and more.
No Knowledge Management Software will manate to cover all the needs of a business. Even though core functionalities of Support Hero and KBPublisher are important you should also carefully explore the integrations supported by each solution. Very often your team will already be making use of other types of SaaS software in your company and it’s always wiser to select services that integrate well with one another. If you do that you can ensure an effortless transfer of information between your teams and software used, which can really reduce time devoted to migrating between one app and the next.
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