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Compare KBPublisher vs TallyFox Tallium

What is better KBPublisher or TallyFox Tallium? We are here to streamline the cumbersome process of contrasting Knowledge Management Software products for you. For instance, on this page you can check the overall performance of KBPublisher (7.9) and contrast it with the overall performance of TallyFox Tallium (8.0). You may also match their overall user satisfaction rating: KBPublisher (100%) vs. TallyFox Tallium (100%).

Likewise, lexamine their features in detail to find out which product can better deal with your company’s requirements. In general, any business app has to let you to immediately check the big picture, all the while allowing you quick access to the details.

People who don't have much time or need a Knowledge Management Software recommendation from our team may want to investigate these top choices for the current year: Remedy Knowledge Management, ServiceNow Knowledge Management, Inkling Knowledge.

NOAWARDS
YET

SmartScore™

OUR SCORE 7.9

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $198

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Powerful search
  • Mobile device access
  • Content editing
  • Quick response
  • Article drafts
  • File attachment
  • Workflow Approvals
  • Data integration
  • Single Sign-On
  • Flexible security
  • Automation

Pricing Info

KBPublisher offers a simple enterprise pricing that depends on the number of users:

Individual license @ $198

  • Unlimited end users
  • Up to 1 staff user

5 License Pack @ $498

  • Unlimited end users
  • Up to 5 staff users

10 license pack @ $798

  • Unlimited end users
  • Up to 10 staff users

20 License Pack @ $1298

  • Unlimited end users
  • Up to 20 staff users

30 License Pack @ $1798

  • Unlimited end users
  • Up to 30 staff users

Unlimited Site License @ $2998

  • Unlimited end users
  • Unlimited staff users

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Nidworkx, Bayhouse.com, Webmaster Inc

Integrations

Integration info not available

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

An easy-to-use, web-based knowledge management software that permits content managers to share information with employees, customers, colleagues, partners, and more.

Company Email

customer.service@kbpublisher.com

Contact No.

Company's Address

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $8,200

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

Key features of Tallium Community

  • Comprehensive notification settings
  • Contextual collaboration across silos
  • Member management
  • Multimedia, shared across spaces
  • Fully integrated in beautiful templates
  • With advanced and configurable features
  • Messaging to groups and connections
  • Share info across project groups
  • Auto-provisioned
  • Integrated messaging system
  • Invite “guests” to engage
  • Security levels and role-based access rights
  • Custom branding
  • Multimedia library with images, videos, and links
  • Custom content categories
  • Easy API interface to other applications
  • Custom know-how taxonomy
  • Expert discovery
  • Content Sharing
  • Knowledge management
  • Mobile apps
  • Comprehensive privacy settings
  • Swiss security

Key features of Tallium Network

  • Comprehensive notification settings
  • Contextual collaboration across silos
  • Member management
  • Multimedia, shared across spaces
  • Fully integrated in beautiful templates
  • With advanced and configurable features
  • Messaging to groups and connections
  • Share info across project groups
  • Auto-provisioned
  • Integrated messaging system
  • Invite “guests” to engage
  • Security levels and role-based access rights
  • Custom branding
  • Multimedia library with images, videos, and links
  • Custom content categories
  • Easy API interface to other applications
  • Custom know-how taxonomy
  • Expert discovery
  • Content sharing
  • Knowledge management
  • Mobile apps
  • Comprehensive privacy settings
  • Swiss security

Pricing Info

TallyFox Tallium is offered as Tallium Community and Tallium Network that can be customized to address the varying needs of your business. TallyFox Tallium has the following pricing plans:

  • Free Trial
  • Open-source
  • Subscription

A one-year subscription for a Tallium starter Community of up to 300 members, including hosting, ongoing upgrades, and support is $8,200 per year (less than $3 per member per month). Additional members are available in blocks up to a total of 25,000.

A one-year subscription for a custom white-labeled Tallium Network of up to 500 members, unlimited subdomains, custom mobile app, including hosting, ongoing upgrades, and dedicated support is $54,000 per year (less than $9 per member per month). Additional members are available in blocks up to an unlimited number.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Integrations

Tallium Community offers an API and integrates with the following applications:

  • SharePoint
  • Dropbox
  • Google Drive

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

TallyFox Tallium is a business ecosystem platform that improves knowledge exchange, content management, and communication for your business community and stakeholders.

Company Email

contact@tallyfox.com

Contact No.

Company's Address

TallyFox Social Technologies AG,
Trittligasse 12, 8001 Zürich, Switzerland

Zendesk

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

SmartScore™

OUR SCORE 9.6

User Satisfaction

CUSTOMER EXPERIENCE 98%

Pricing

Starting from $5

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Flexible ticket management with automated workflow
  • Multi-channel support: email, web, phone, chat, social media
  • Mobile support with native iPhone, iPad, and Android apps
  • Robust reporting and advanced analytics
  • Customer facing web interface that you can easily brand
  • Knowledge base portal and community forums included
  • Over 100 out-of-the-box integrations with 3rd party apps
  • Open API enabling seamless integration into your business
  • Multi-brand support with linked accounts
  • Unlimited, free “light agents” (Enterprise plan only)
  • Group rules and macros
  • Screencasting
  • Public and private forums
  • Full CSS rebranding
  • Multi locale (timezone and languages)
  • Export ticket views to CSV
  • SSO with Twitter, Facebook, Google and SAML
  • REST API
  • Pre-built: Salesforce, SugarCRM

Pricing Info

Zendesk offers different pricing plans for its various modules. A 30-day free trial is also available.

Zendesk Support

Essential – $9/agent per month or $5/agent per month (billed annually)

  • Email & social channels
  • Basic help center
  • Web Widget & Mobile SDK

Team – $25/agent per month or $19/agent per month (billed annually)

  • All Essential features, plus:
  • Business rules
  • Performance Dashboards
  • Public apps and integrations

Professional – $59/agent per month or $49/agent per month (billed annually)

  • All Team features, plus:
  • Multilingual content
  • CSAT surveys
  • Custom reports & dashboards

Enterprise $125/agent per month or $99/agent per month (billed annually)

  • All Professional features, plus:
  • Custom agent roles
  • Multibrand support
  • Multiple ticket forms
  • Launch Success Program
  • Satisfaction Prediction

Elite – $199/agent per month (billed annually)

  • All Enterprise features, plus:
  • Unlimited light agents
  • 99.9% uptime SLA
  • 1 hour service level objective
  • Advanced encryption & security
  • Data center location

Zendesk Chat

Lite – Free

  • 1 concurrent chat
  • Chat rating
  • 30-day chat history

Team – $19/agent per month or $14/agent per month (billed annually)

  • All Lite features, plus:
  • Unlimited chats
  • 2 triggers
  • 2 departments
  • Zendesk Message
  • Widget customization
  • Public apps

Professional – $35/agent per month or $29/agent per month (billed annually)

  • All Team features, plus:
  • Unlimited triggers
  • Unlimited departments
  • Operating hours
  • Chat and agent reports
  • Conversion Tracking

Enterprise $70/agent per month or $59/agent per month (billed annually)

  • All Professional features, plus:
  • Widget unbranding
  • Real-time monitor
  • Roles and permissions
  • Skills-based routing
  • Web SDK
  • 24/7 live chat support

Zendesk Talk

Lite – Pay for usage only, per agent per month

  • Limit of 1 phone number
  • Automatic ticket creation
  • Call recording & voicemail transcription

Team – Usage sold separately, $25/agent per month or $19/agent per month (billed annually)

  • All Lite features, plus:
  • Multiple phone numbers
  • Warm transfer
  • Business hours
  • Text messaging

Professional – Usage sold separately, $59/agent per month or $49/agent per month (billed annually)

  • All Team features, plus:
  • IVR phone trees
  • Call monitoring & barging
  • Callback from queue
  • Real-time analytics
  • Insights reporting

Enterprise Usage sold separately, $110/agent per month or $89/agent per month (billed annually)

  • All Professional features, plus:
  • Launch Success Program
  • Monthly Diagnostics
  • Talk Usage 99.95% SLA
  • Failover on demand

Partner Edition – Does not inlcue cost of partner solution, $14/agent per month or $9/agent per month (billed annually)

  • Access to telephony integrations & CTI toolkit for:
  • Embedded softphone
  • Caller ID & history
  • Tickets with call data and agent assignment

Zendesk Guide

Lite – Free

  • Included with Zendesk Support
  • Knowledge base
  • Support request form
  • Google Analytics reporting

Professional – $19/agent per month or $15/agent per month (billed annually)

  • All Lite features, plus:
  • Custom themes
  • Multilingual content
  • Agent knowledge base
  • Community forums
  • Customer requests portal
  • Performance dashboards
  • Knowledge Capture app

Enterprise $34/agent per month or $29/agent per month (billed annually)

  • All Professional features, plus
  • Team Publishing
  • Content Cues
  • Multiple help centers
  • Integrated Knowledge Capture workflow

Answer Bot – Optional, from $50 per month

  • Automated replies to customers using knowledge base content

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Vodafone, GILT, Shopify, Groupon, Gov. UK

Integrations

Zendesk integrates with the several business systems and applications. It has more than 600 integrations and apps. Here are some of them

  • 123Contact Form
  • 3CLogic
  • Agile CRM
  • AppGuru
  • Azuqua
  • Capsule CRM
  • Cisco CTI
  • ClickDesk Live Chat
  • Cloud Magic
  • Drupal
  • FreshBooks
  • Google Apps
  • Hootsuite
  • Infusionsoft
  • Joomla!
  • LiveChat
  • MailChimp
  • Microsoft Dynamics
  • Olark Live Chat
  • Podio
  • Shopify
  • SAP Business One
  • WordPress
  • Zoho CRM

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Zendesk is a winner of our Supreme Software Award. It's one of the leading help desk solutions trusted by over 40,000 organization worldwide.

Company Email

support@zendesk.com

Contact No.

Company's Address

989 Market Street Suite 300
San Francisco, CA 94103
USA

In case you are still having doubts about which product will perform best in your case it may be a sound idea to analyze each service’s social metrics. These metrics are frequently a sign of how popular each service is and how large is its online presence. For example, in case of Facebook KBPublisher has 0 likes on their official profile while TallyFox Tallium profile is liked by 824 users.

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