What is better KBPublisher or Zendesk? Different businesses require different types of Knowledge Management Software. To understand well which service meets your requirements, think of assessing various solutions feature by feature an taking into consideration their terms and prices. Furthermore, you may get a quick idea of their general performance and customer feedback by checking our smart scoring system.
The results are: KBPublisher (7.9) vs. Zendesk (9.7) for general quality and usefulness; KBPublisher (100%) vs. Zendesk (98%) for user satisfaction rating. Analyze their strong and weaker points and find out which software is a better choice for your company. A simple, practical way is to write the strengths and weaknesses of both solutions next to each other and check which app is better.
As of now, the most popular services in our Knowledge Management Software category are: Zendesk, ServiceNow Knowledge Management, Zendesk.
An easy-to-use, web-based knowledge management software that permits content managers to share information with employees, customers, colleagues, partners, and more.
Zendesk integrates with the several business systems and applications. It has more than 600 integrations and apps. Here are some of them
123Contact Form
3CLogic
Agile CRM
AppGuru
Azuqua
Capsule CRM
Cisco CTI
ClickDesk Live Chat
Cloud Magic
Drupal
FreshBooks
Google Apps
Hootsuite
Infusionsoft
Joomla!
LiveChat
MailChimp
Microsoft Dynamics
Olark Live Chat
Podio
Shopify
SAP Business One
WordPress
Zoho CRM
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Vodafone, GILT, Shopify, Groupon, Gov. UK
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Winner of our Supreme Software Award, Zendesk is a customer support solution that helps boost customer service and improve customer retention. The platform's modules include chat support, call center solutions, help desk applications, and knowledge base, so you'll cover all the bases of efficient customer services.
You don’t want exclusively a broad range of functionalities and flexible pricing plans from a credible Knowledge Management Software. Almost as essential as key features is a quality customer support. You want to guarantee that when you have any questions about KBPublisher or Zendesk, or you run into a problem, or maybe you’ll want to request a certain change or feature useful to your team you can rely on a responsive and helpful customer support. See if services such as phone support, tickets or live chat are available. What is more, it’s a significant advantage if you can profit from personal training or at the very least a knowledge base you can use.
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