What is better KBPublisher or Zoho Desk? A sensible way to find the correct Knowledge Management Software product for your business is to evaluate the solutions against each other. Here you can compare KBPublisher and Zoho Desk and see their capabilities compared contrastively to help you select which one is the better product.
Also, you can examine their overall ratings, including: overall score (KBPublisher: 7.9 vs. Zoho Desk: 9.0) and user satisfaction (KBPublisher: 100% vs. Zoho Desk: 100%). Analyze their varying features and similarities and see which one outperforms the other. Similarly imagine what your business will be in years to come; will your business outgrow the app in the next 3-5 years?
We are aware that not all people have the time to scrutinize a large number of different services, so we came up with a list of suggestions that you may find useful. Our top choices for the Knowledge Management Software category are: Zendesk, Zendesk, ServiceNow Knowledge Management.
An easy-to-use, web-based knowledge management software that permits content managers to share information with employees, customers, colleagues, partners, and more.
Zoho Desk offers three priced packages plus a free version packed with basic business support features. A 15-day trial with no credit card requirement is also available for businesses and individuals who want to take Zoho Desk for a spin.
Free
3 Agents
Email Inbox & Web-form
Work Modes
Customizable Help Center
Knowledge Base
Community Forums
Re-Branding
Domain Mapping
Priority SLAs
Basic Reports
Agent Dashboards
Manager Dashboards
Ticket Overview Dashboard
The Team Feed
Remote Support (for one user)
Standard – $18/agent/month (billed monthly) or $12/agent/month (billed annually) plus tax, as applicable
All Free features plus:
Social & Community Channels
Product Based Ticket Management
Help Center Themes Gallery
Public Knowledge Base
SLAs & Escalations
Workflow, Assignment & Supervise Rules
Customer Happiness Ratings
Reports & Dashboards
Work Modes for Tickets
Marketplace Extensions & Integrations
ASAP – Embeddable Self Service
24×5 Phone Support
Add-On ( ₹300/Light Agent)
Professional – $30/agent/month (billed monthly) or $20/agent/month (billed annually) plus tax, as applicable
All Standard features plus:
Multi-department Ticketing
Team Management
Telephony
Automatic Time Tracking
Blueprint – Basic Process Management
Round Robin Ticket Assignment
Agent Collision
Tasks, Events & Call Activities
Ticket Templates
Private Marketplace Extensions
SLA Dashboards
Ticket Sharing
Mobile SDK
24×5 Chat Support
Add-On ( ₹300/Light Agent)
Enterprise – $45/agent/month (billed monthly) or $35/agent/month (billed annually) plus tax, as applicable All Professional features plus:
Zoho Desk integrates with the following business systems and applications:
Zoho CRM
Zoho Reports
Zoho Projects
Zoho Creator
Salesforce
Microsoft
Customer Thermometer
Twilio
G Suite
RingCentral
Facebook
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
CoffeeRocket, WesTel International, Hibner
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Zoho Desk is a support desk platform that helps you deliver top quality customer support with tools that increase agent productivity and improve analytic operations. Equipped with robust reporting tools and analytics, managers can keep track of their agents’ KPIs and address performance issues and make data-driven decisions.
Please keep in mind that even though both KBPublisher and Zoho Desk may offer an excellent set of features each service could be aimed at a different company size. If you are studying different apps you may want to focus on a company type they are catering to. Specific features could scale up effectively for big enterprises but if you have a small or medium business it’s frequently more sensible to avoid paying for advanced features that you might never use.
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