What is better Stride or ScreenConnect? With different functions, pricing, details, and more to compare, choosing the best Customer Support Software for your company is tricky. But by working with our system, you can easily match the functions of Stride and ScreenConnect together with their general rating, respectively as: 8.8 and 9.0 for overall score and 95% and 96% for user satisfaction.
You can also assess them feature by feature and find out which program is a more suitable fit for your enterprise. Remember to ask for a demo first prior to subscribing to get a firsthand experience how the program performs in practical situations.
Our experts made sure to review all popular Customer Support Software services available on the market, but among them these three deserved our special attention: Freshdesk Omni, Zendesk, Freshdesk.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
Every time you select a product that you are sure will work best for your business you shouldn’t just focus on what experts have to say about it. Very often individual experience with the app will vary, depending on your own preferences and needs. That’s why in our reviews we also give our User Satisfaction Rating for every solution to give you a quick impression of how real users of Stride and ScreenConnect rate their experience with the solution. Our algorithm is built around complex analysis of product appearances on other sites, social media as well as blogs, so you will receive a full and credible landscape of what other users think about every product. In this example Stride has a total satisfaction rating at 95% while for ScreenConnect 96% of users say they had an enjoyable experience with it.
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