What is better Stride or ScreenConnect? There are lots of Customer Support Software products out there today. The simplest way to find out which product fits your needs best is to evaluate them side by side. For example, here you can compare Stride and ScreenConnect for their overall score (8.8 vs. 9.0, respectively) or their user satisfaction rating (95% vs. 96%, respectively).
It’s also possible to review their functions and pricing stipulations as well as other valuable details below. When matching products make sure you compare their corresponding functions and mark their distinctive elements to get a clearer picture of both deals. Similarly, remember to assess secondary issues including security, backup, intuitiveness, and customer support.
Right now, the best products in our Customer Support Software category are: Freshdesk Omni, Zendesk, Freshdesk.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
You don’t want only a broad range of useful tools and adjustable pricing plans from a reliable Customer Support Software. Almost as essential as main features is a trustworthy customer support. You want to ensure that if you have any questions about Stride or ScreenConnect, or you run into a problem, or perhaps you’ll want to ask for a specific update or feature beneficial to your team you can trust in a responsive and helpful customer support. Check out if options such as phone support, tickets or live chat are available. What is more, it’s a significant advantage if you can profit from individual training or at the very least an FAQ you can use.
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