What is better Stride or LiveChat? Finding the ideal Customer Support Software for your firm is essential to boosting your company’s productivity. In our platform, it's easy to evaluate a wide range of solutions to see which one is the proper software for your requirements. Here you can match Stride vs. LiveChat and check out their overall scores (8.8 vs. 9.0, respectively) and user satisfaction rating (95% vs. 96%, respectively).
It's also possible to analyze the details of rates, conditions, plans, services, tools, and more, and find out which software offers more advantages for your business. As a rule of thumb, go for the business software that allows you to change the features and subscription plan to address your business growth or lack of it.
If you would like to quickly find the best Customer Support Software according to our review team we advise you check out these solutions: Zendesk, Freshdesk, Freshdesk Omni.
LiveChat offers the following SMB and enterprise pricing packages for users to choose from. A 30-day free trial is also available. Give the details a look, and select the best plan for your business.
Starter Plan: $16 per seat/month billed annually (or $19 billed monthly) Ideal for small office/home office
60-day chat history
Unlimited agent accounts
Basic chat customization
Ticketing system
Data security
Team Plan: $33 per seat/month billed annually (or $39 billed monthly) Ideal for full-time support team
Unlimited chat history
Unlimited agent accounts
Full chat customization
Ticketing system
Data security
Basic reporting
Agent groups
Multiple brandings
Business Plan: $50 per seat/month billed annually (or $59 billed monthly) Ideal for customer service department
Unlimited chat history
Unlimited agent accounts
Full chat customization
Ticketing system
Data security
Advanced reporting
Agent groups
Multiple brandings
Staffing prediction
Work scheduler
Enterprise Plan: $149 per seat/month billed only annually Ideal for Fortune 500 companies
It is possible to connect your favorite tools to LiveChat using integrations. This opens up a ton of new possibilities. For example, you can save leads in your Salesforce directly from chat or get more newsletter subscribers for your MailChimp mailing lists from the pre-chat survey. Some integrations allow the use of certain tools or services straight from the LiveChat app.
They are categorized in various types:
live chat – analytics integrations (Google Analytics, Woopra, Mixpanel, Kissmetrics, Google Tag Manager, Cx Moments) WhatConverts, PlayVox, Segment, Stratifyd, Trigerbee)
live chat – chatbots integrations (BotEngine)
live chat – CMS integrations (WordPress, Weebly, WHMCS, Squarespace, 1&1, GoDaddy Go Central, Tumblr, Adobe Business Catalyst, Drupal, Webflow, Elevio, HelpMonks, Unbounce, Instapage, Leadpages, Wishpond, Jimdo, Joomla!, Landingi)
live chat – contact management integrations (FullContact, TalkDesk)
live chat – help desk integrations (KnowledgeBase.ai, Zendesk, Freshdesk, Jira Service Desk, ProProfs)
live chat – invoicing integrations (Pagato, Freshbooks)
live chat – social media integrations (Facebook, Google+, Twitter)
live chat – messaging platforms (Facebook Messenger, Twilio SMS)
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Adobe, Pizza Hut, CBS
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
This software is a full-featured live chat and help desk solution for customer service and support. It is web-accessible, making it an attractive addition to your tech stack. What’s more, it has website traffic monitoring to ensure that agents provide contextualized assistance.
Every time you pick a product that you believe will work best for your team you shouldn’t simply limit yourself to what experts have to say about it. Very often individual experience with the solution will vary, depending on specific preferences and work processes. That’s the reason why in our reviews we also give our User Satisfaction Rating for each product to give you a reliable overview of how real users of Stride and LiveChat estimate their experience with the app. Our algorithm is built around advanced analysis of product appearances on other sites, social media as well as blogs, so you are going to receive a full and credible overview of what other customers think about every solution. In this example Stride has a total satisfaction rating at 95% while for LiveChat 96% of people say they had a positive experience with it.
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