Stride
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Group Chat
- Direct Messaging
- Video Chat
- Voice Calling
- Audio/Video Conferencing
- File Sharing
- Group Screen Sharing
- Task and Decision Tracking
- Guest Access
- Message Editor
- Advanced User Management
- Search Function
- Per Room Notifications
- Status Setting
- Focus Mode
- Integration
- Mobile Apps
Pricing Info
Pricing Info
Free
- Unlimited users
- Unlimited group chat rooms
- Unlimited direct messaging
- Unlimited group video meetings
- Unlimited voice meetings
- Built-in collaboration tools (Actions & Decisions)
- File sharing & 5GB storage
- 10 apps or bots
- Message history up to 25K messages
Standard – $3 per user/month
- Unlimited users
- Unlimited group chat rooms
- Unlimited direct messaging
- Unlimited group video meetings
- Unlimited voice meetings
- Built-in collaboration tools (Actions & Decisions)
- Unlimited file sharing & storage
- Unlimited apps and bots
- Unlimited message history
- Advanced Meetings functionality
- Group screen sharing
- Remote desktop control
- User management
Integrations
Integrations
Stride integrates with the rest of Atlassian’s tools and apps as well as hundreds of third-party software, platforms and services.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Complete team communication software offered as freeware and affordable paid plan.
Company Email
Contact No.
Company's Address
Level 6
341 George Street
Sydney, NSW, 2000
Australia
Stride Comparisons
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Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Appearance customization
- Chat client (that customers use)
- Chat agent console / use of instant messengers (IM)
- Proactive chats & Triggers
- Offline mode
- Shortcuts / canned messages
- Create chat protocols
- Tracking & live analytics
- Internationalization
Pricing Info
Zendesk offers Chat as an add-on if purchasing support only, but they also come included in the Zendesk Suite.
Zendesk Support
Foundational Support Only –Starting at $19/month
Plans for Everyone
Suite Team – $49/agent/month (billed annually)
- Industry-leading ticketing system
- Messaging across web, mobile and social
- Email, voice, SMS, and live chat support
- Help center – SINGLE
- Easy-to-set up automations & workflows
- AI-powered automated answers – UP TO 50
- Unified agent workspace
- Routing based on agent status and capacity
- Reporting and analytics – PREBUILT
- Data and file storage – STANDARD
- 1,000+ apps and integrations – PREBUILT
- Robust APIs – STANDARD RATE LIMIT
- Online support from the Zendesk team
- Onboarding and adoption guidance
Suite Growth –$79/agent/month (billed annually)
- All Suite Team features, plus:
- Multilingual content
- CSAT surveys
- Custom reports & dashboard
Suite Professional – $99/agent/month (billed annually)
- All Suite Growth features, plus:
- Live agent activity dashboard – VIEWABLE
- Integrated community forums
- Private conversation threads
- Customizable and shareable dashboards
- Advanced voice capabilities
- Data Location Options
- HIPAA compliance
- Events Connector for Amazon Web Services
Plans for Enterprises
Suite Enterprise – $150/agent/month (billed annually)
- All the core elements needed for excellent customer support, plus
- Custom team roles and permissions
- Advanced knowledge management
- Customizable agent workspaces
- Customizable branding for web conversations
- Light access licenses – UP TO 1000
- Live data and external dashboard sharing
- Live agent activity dashboard – Customizable, agent capacity, plus live agent status drill-in
- Sandbox environment for change management
- Robust APIs – ENTERPRISE RATE LIMIT
- AI-powered triage and conversation insights – RETAIL ONLY
Additional enterprise-ready plans – from $215/agent/month (billed annually)
- Talk to Sales for further details
Integrations
Zendesk Chat supports integration with the following business systems and applications:
- Zendesk
- Google Analytics
- Salesforce
- Highrise
- Magento
- Shopify
- Tictail
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
WeTheChic, Zespoke, Indigo Car Hire, Hyundai, Creative, Philips
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Zopim’s web chat software offers users with a huge advantage over their competition through its live chat support service.
Company Email
support@zopim.com
Company's Address
Zopim Technologies Pte Ltd
401 Commonwealth Drive
Haw Par Technocentre, #07-01
Singapore 149598
Zendesk Chat Comparisons
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When you choose a solution that you are sure will be an actual asset for your team you shouldn’t only focus on what reviewers have to say about it. Quite frequently individual experience with the solution may change, depending on your own goals and needs. This is why in our reviews we also give our User Satisfaction Rating for each app to give you a reliable overview of how actual users of Stride and Zendesk Chat evaluate their experience with the app. Our system is based on detailed analysis of product mentions on other websites, social networks as well as blogs, so you will get a complete and credible overview of what other users think about each service. In this example Stride has a total satisfaction rating at 95% while for Zendesk Chat 100% of users express they had a positive experience with it.
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