What is better Smith.ai or Salesforce Live Agent? The ideal Customer Support Software is a service that can address your company’s specific requirements. You can determine which choice works really with your enterprise if you examine a wider range of products before you decide which one is the best.
As an example, Smith.ai and Salesforce Live Agent are scored at 8.8 and 9.1, respectively, for overall quality and performance. Likewise, Smith.ai and Salesforce Live Agent have a user satisfaction rating of 96% and 92%, respectively, which indicates the general feedback they get from customers. Better yet, talk to a current customer of the software and solicit their opinion about the software in question.
We did our best to review all popular Live Chat Software services available on the market, but among all the ones we reviewed these three deserved our special attention: Vision Helpdesk, Pipedrive, Zendesk.
A modern live chat solution that captures website leads, books clients, and completes client intakes in the fastest way possible. With this, you can provide around-the-clock assistance to website visitors and customers. You can also filter out spam using this solution so that agents can be more productive.
Salesforce Live Agent is one of the products in the Salesforce Service Cloud module. For pricing information, you may contact the vendor to request a quote.
Salesforce Live Agent integrates with the systems in Salesforce’s AppExchange marketplace. You may also use the Live Agent API.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Sony, The Warehouse, PLDT Enterprise
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A real-time live chat support solution for your customer inquiries on your website and application. This puts your support team on standby 24/7. This connects them with clients anytime for immediate issue resolutions. And since it can open multiple chat tabs, one agent can take on multiple tickets simultaneously.
If you are still having second thoughts about which software will be best for your company it may be a sensible idea to take a look at each service’s social metrics. Such metrics are usually a way to see how popular each app is and how big is its online presence.For instance, if you look at Smith.ai LinkedIn account you’ll see that they are followed by 229 users. In case of Salesforce Live Agent the amount of followers on their LinkedIn page is 1053586.
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