What is better Smith.ai or NinjaOne (Formerly NinjaRMM)? When selecting the appropriate Customer Support Software for your firm it is suggested that you assess the features, rates, as well as other critical data regarding the product and vendor. Here, you can check the parallels and discrepancies between Smith.ai (overall score at 8.8 and user satisfaction at 96%) and NinjaOne (Formerly NinjaRMM) (overall score at 8.6 and user satisfaction at 93%).
You can also check out their unique details, such as functions, plans, pricing, terms and conditions, etc. Similarly, read the terms thoroughly for information on hidden costs, such as, installation, independent customer service, upgrade fees, cloud storage fees, and others.
We know that not all businesses have enough time to scrutinize a large number of different products, so we created a list of recommendations that you may find useful. Our top choices for the Live Chat Software category are: Vision Helpdesk, Pipedrive, Zendesk.
A modern live chat solution that captures website leads, books clients, and completes client intakes in the fastest way possible. With this, you can provide around-the-clock assistance to website visitors and customers. You can also filter out spam using this solution so that agents can be more productive.
NinjaOne is a pay-as-you-go service. There are no long-term contracts or commitments on your part. You simply pay month-to-month for the number of devices you monitor. With NinjaOne, IT teams can manage all their endpoints and support end-users within one fast, modern, intuitive platform, improving technician efficiency and user satisfaction. The NinjaOne platform gives IT teams proactive monitoring, remote management, remote control, patch management, software management, IT asset management, backup, IT documentation, and IT service desk capabilities all in one:
Windows, Mac, VMWare and cloud monitoring and alerting
Remote management tools
OS and third-party application patch management
IT automation and scripting
custom branding
reporting
mobile app (iOS and Android)
API access
Flexible billing
Free concierge onboarding
Free training
Local support
Ninja + Remote Access + Antivirus
Everything in Ninja
One-click TeamViewer or Splashtop remote access + cloud RDP (Windows)
Integrated Bitdefender or webroot antivirus protection
NinjaOne integrates with the following business systems and applications:
Accelo
Autotask PSA
Bitdefender Gravity/Zone
BrightGauge
CloudBlue PSA
Computicate PSA
ConnectWise Control
ConnectWise Manage
HaloPSA
HarmonyPSA
IT Portal
IT Boost
IT Glue
Liongard
MSP360 Managed Backup
Malwarebytes Endpoint Protection
Narmada
N-able Passportal
PROMYS
OpenDNS
PageDuty
Passportal
RepairShopr
ScalePad
SherpaDesk
StorageCraft Cloud Backup
Slack
Splashtop Remote Support
TeamViewer
Webroot Business Endpoint Protection
Hyper V
VM ware
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Mitchell and Company, SidNetworks, Status Pros
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
An IT service management software that offers a comprehensive IT monitoring and remote management toolset. Ideal for IT professionals and managed service providers, NinjaRMM provides all the essential tools you need for endpoint management, from integrated remote control and remote software deployment to automated configuration management.
Almost as crucial as functionalities and client support quality are pricing options provided by Smith.ai and NinjaOne (Formerly NinjaRMM). Although pricing should not be the only aspect it’s surely a significant thing to think about. You should try to find a flexible pricing package that can be matched with your company size and painlessly scaled up when your company grows. Be sure that you don’t opt for plans that include extra tools that you won’t find a use for and always make an effort to contact with the vendor directly as big companies can usually count on more affordable prices. You should also check out a free trial or demo of every solution to spend at least some time using it. It’s a valuable experience that doesn’t ask you to invest any money and provides you with a practical overview of what it’s like to work with Smith.ai and NinjaOne (Formerly NinjaRMM).
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