What is better Sharpen or Five9? There are many Customer Support Software products out there today. The ideal way to find out which product fits your needs best is to examine them side by side. For example, here you can compare Sharpen and Five9 for their overall score (7.4 vs. 8.6, respectively) or their user satisfaction rating (N/A% vs. 91%, respectively).
You can even review their individual modules and pricing stipulations and other useful information below. When matching products make sure to examine their related advantages and mark their differences to get a clearer picture of both deals. Similarly, bear in mind to check other factors including security, backup, intuitiveness, and customer service.
We did our best to prepare reviews of all popular VoIP Software services available out there, but among them these three caught our special attention: 8×8 VoIP Phone Service, Slack, RingCentral.
Included out-of-the-box-integrations with Salesforce, Zendesk, and ServiceNow. Open APIs that support flexible integrations with virtually any application you already use, including homegrown CRMs and databases.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
OnPeak, SmartIT, DHCU Community Credit Union
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Sharpen is a cloud-based contact center platform that enables customer experience teams to establish better customer relationships through industry-leading software solutions.
Five9 offers flexible pricing options with annual or month-to-month contracts. Annual contracts provide reduced fees compared to month-to-month contracts. Contact Five9 directly for more pricing details.
Five9 offers robust pre-built integrations with leading CRM solutions. Some of these integrations include:
Five9 Cloud Contact Center CTI for Salesforce
Five9 On-Demand Call Center Software for NetSuite
Microsoft Dynamics CRM Online
Oracle Service Cloud
SugarCRM
Zendesk
Zoho CRM
Custom CRM Solutions
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Xerox, Comcast, Citrix, American Bank
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Five9 is a software platform that enables you to maximize your agents’ productive time and respond proactively to your customers. With this, you get access to features for campaign management, call distribution, quality monitoring, workforce management, social customer care, and more.
Both Sharpen and Five9 were tested by a panel of independent B2B experts who prepared a thorough study of all important aspects of every software. Their total rating was calculated by means of unique SmartScore system that gives a separate partial score to every element like: main functionalities, customer support, mobile support, security, customer satisfaction as well as market presence. We realize useful features are not the only factor essential to a business so we make sure we pay attention to all aspects of a app prior to calculating its final score.
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