What is better Sharpen or NinjaOne (Formerly NinjaRMM)? Choosing the right Customer Support Software for your organization is not that easy with a lot of features, options, and terms to consider. However, depending on our review directory will make it possible for you to simplify the selection process by getting all major products in a single location.
For example, you can compare Sharpen and NinjaOne (Formerly NinjaRMM) for their tools and overall scores, namely, 7.4 and 8.6, respectively. Furthermore, you can see which software has higher general user satisfaction rating: N/A% (Sharpen) and 93% (NinjaOne (Formerly NinjaRMM)) to learn which solution is better for your company. Don’t just pick the software with the cheapest price, but the software that has the most cost-effective value.
We did our best to prepare reviews of all popular VoIP Software solutions that you can find out there, but among all the ones we reviewed these three deserved our special attention: Slack, 8×8 VoIP Phone Service, RingCentral.
Included out-of-the-box-integrations with Salesforce, Zendesk, and ServiceNow. Open APIs that support flexible integrations with virtually any application you already use, including homegrown CRMs and databases.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
OnPeak, SmartIT, DHCU Community Credit Union
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Sharpen is a cloud-based contact center platform that enables customer experience teams to establish better customer relationships through industry-leading software solutions.
NinjaOne is a pay-as-you-go service. There are no long-term contracts or commitments on your part. You simply pay month-to-month for the number of devices you monitor. With NinjaOne, IT teams can manage all their endpoints and support end-users within one fast, modern, intuitive platform, improving technician efficiency and user satisfaction. The NinjaOne platform gives IT teams proactive monitoring, remote management, remote control, patch management, software management, IT asset management, backup, IT documentation, and IT service desk capabilities all in one:
Windows, Mac, VMWare and cloud monitoring and alerting
Remote management tools
OS and third-party application patch management
IT automation and scripting
custom branding
reporting
mobile app (iOS and Android)
API access
Flexible billing
Free concierge onboarding
Free training
Local support
Ninja + Remote Access + Antivirus
Everything in Ninja
One-click TeamViewer or Splashtop remote access + cloud RDP (Windows)
Integrated Bitdefender or webroot antivirus protection
NinjaOne integrates with the following business systems and applications:
Accelo
Autotask PSA
Bitdefender Gravity/Zone
BrightGauge
CloudBlue PSA
Computicate PSA
ConnectWise Control
ConnectWise Manage
HaloPSA
HarmonyPSA
IT Portal
IT Boost
IT Glue
Liongard
MSP360 Managed Backup
Malwarebytes Endpoint Protection
Narmada
N-able Passportal
PROMYS
OpenDNS
PageDuty
Passportal
RepairShopr
ScalePad
SherpaDesk
StorageCraft Cloud Backup
Slack
Splashtop Remote Support
TeamViewer
Webroot Business Endpoint Protection
Hyper V
VM ware
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Mitchell and Company, SidNetworks, Status Pros
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
NinjaOne unifies IT to simplify work for 35,000+ customers in 140+ countries.
The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience to work faster, smarter, and easier while IT teams modernize and improve efficiency.
Almost as essential as features and client support level are pricing options made available by Sharpen and NinjaOne (Formerly NinjaRMM). Even though pricing should not be the only element it’s definitely a significant thing to think about. You should expect a flexible pricing plan that can be adjusted to your team size and easily scaled up when your team develops. Make sure you don’t choose pricing plans that have extra tools that you won’t find useful and always try to get in touch with the vendor directly as enterprises can frequently benefit from special pricing. You should also give a chance to a free trial or demo of each app to spend at least some time on actual work with the system. It’s a useful experience that doesn’t ask you to invest any money and offers a solid overview of what it feels like to work with Sharpen and NinjaOne (Formerly NinjaRMM).
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