What is better Sharpen or Zendesk? Getting the perfect Customer Support Software product is all about assessing different solutions and identifying the top program for your specific needs. Our proprietary process provides you with a fast look at the general rating of Sharpen and Zendesk. For general quality and performance, Sharpen scored 7.4, while Zendesk scored 9.7. On the other hand, for user satisfaction, Sharpen earned N/A%, while Zendesk earned 98%.
Below it's also possible to look at their characteristics, terms, plans, etc. to find out which program will be more suitable for your needs. An important element to evaluate is if the application lets you to toggle on/off limitations on various types of users to protect any confidential corporate data.
In case you you have to quickly decide on the optimal VoIP Software according to our experts we recommend you try out one of these solutions: RingCentral, 8×8 VoIP Phone Service, Slack.
Included out-of-the-box-integrations with Salesforce, Zendesk, and ServiceNow. Open APIs that support flexible integrations with virtually any application you already use, including homegrown CRMs and databases.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
OnPeak, SmartIT, DHCU Community Credit Union
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Sharpen is a cloud-based contact center platform that enables customer experience teams to establish better customer relationships through industry-leading software solutions.
Zendesk integrates with the several business systems and applications. It has more than 600 integrations and apps. Here are some of them
123Contact Form
3CLogic
Agile CRM
AppGuru
Azuqua
Capsule CRM
Cisco CTI
ClickDesk Live Chat
Cloud Magic
Drupal
FreshBooks
Google Apps
Hootsuite
Infusionsoft
Joomla!
LiveChat
MailChimp
Microsoft Dynamics
Olark Live Chat
Podio
Shopify
SAP Business One
WordPress
Zoho CRM
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Vodafone, GILT, Shopify, Groupon, Gov. UK
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Winner of our Supreme Software Award, Zendesk is a customer support solution that helps boost customer service and improve customer retention. The platform's modules include chat support, call center solutions, help desk applications, and knowledge base, so you'll cover all the bases of efficient customer services.
All the data, facts and experiences that we shared in this table were gathered from official vendor websites, promotional content available online, actual experience from real customers as well as our own everyday use of each app by a professional reviewer. We pay a lot of attention to comprehensively study each software, therefore we not only study it on our own, but we also match our observations with opinions of other users from the B2B community.
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