iFax
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Centralized Dashboard
- Team visibility
- Measurable
- Skill-based routing
- Automatic call distribution
- Auto-log activity
- Call recording
- Call monitoring
- No busy signal
- Voicemail to email
- Virtual fax
- Dynamic capacity
- Agent monitoring
- Connect softphone
- Call analytics
- HIPAA-compliant
Pricing Info
Pricing Info
Full contact center capabilities focused on improving agent and customer experiences – $119 per user/per month
- Multi-tenant microservices
- 14 global data regions in 40+ global data centers
- Active/active and real-time replication
- Continuous feature release with no downtime
- AES 256-bit encryption of data at rest and in transit
- Purpose-built by our internal development team
- 100% open REST API platform
- .CX — object-oriented programming language
- Automatic lowest latency routing
- IP phone supported
- Single sign-on (SSO) supported
- HIPPA Compliant & PCI DSS Compliant
- GDPR compliance
- USA federal, state, and local telemarketing regulations
- 100% web-based
- Advanced security and policy management
- Instant global phone number provisioning
- Latency monitoring tools
- Simple configuration of features
- Cloud-native IP PBX
- Web-based developer portal for API’s
- Advanced API log viewer
- Webhook log viewer
- Online documentation with code examples
- Embedded API console
- 24/7/365 US-based support
- Enterprise service level agreements
- Submit and manage cases online
- Detailed release and feature notes
- Subscribe to release alerts
- Knowledge base and online resource center training center
- System administrator and supervisor training
- Well-defined onboarding process
- Dedicated Customer Success Manager through the life of contract
- Integrations with Salesforce, Zendesk, ServiceNow, and more custom options
- Analytics & Insights
- Omnichannel Capabilities
- Whisper, Listen, Barge-In
- ACD
- Sharpen Logic (IVR/IVA)
- Sharpen University (WFO/QA)
- Post-interaction surveys
- Sharpen Tables: Custom Data Models
- Sharpen Actions (Automated Robotic Processes)
- Sharpen Cadence (Outbound Campaign Manager)
- Workforce management
- Domestic local minutes, inbound, and outbound
- Domestic long-distance minutes, inbound, and outbound
- Port or provision phone numbers
- Third-party integrations supported
- Inbound/Outbound calling
- Webphone supported
Unified communications app for everyone in the company – $25 per user/per month
- Multi-tenant microservices
- 14 global data regions in 40+ global data centers
- Active/active and real-time replication
- Continuous feature release with no downtime
- AES 256-bit encryption of data at rest and in transit
- 100% open REST API platform
- .CX — object-oriented programming language
- Automatic lowest latency routing
- IP phone supported
- Webphone supported
- Single sign-on (SSO) supported
- HIPAA compliant
- PCI DSS compliant tools
- GDPR compliance
- USA federal, state, and local telemarketing regulations
- TCPA & DNC Compliant
- 100% web-based
- Advanced security and policy management
- Instant global phone number provisioning
- Latency monitoring tools
- Simple configuration of features
- Cloud-native IP PBX
- Web-based developer portal for API’s
- Advanced API log viewer
- Webhook log viewer
- Online documentation with code examples
- Embedded API console
- 24/7/365 US-based support
- Enterprise service level agreements
- Submit and manage cases online
- Detailed release and feature notes
- Subscribe to release alerts
- Knowledge base and online resource center
- Dedicated Customer Success Manager through the life of contract
- System administrator and supervisor training
- Well-defined onboarding process
Integrations
Integrations
Included out-of-the-box-integrations with Salesforce, Zendesk, and ServiceNow. Open APIs that support flexible integrations with virtually any application you already use, including homegrown CRMs and databases.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
OnPeak, SmartIT, DHCU Community Credit Union
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Sharpen is a cloud-based contact center platform that enables customer experience teams to establish better customer relationships through industry-leading software solutions.
Company Email
sales@sharpencx.com
Contact No.
Company's Address
6311 E Westfield Blvd, Suite 200
Indianapolis, IN 46220
USA
Sharpen Comparisons
Popular Sharpen Alternatives
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Fax different document types
- Send faxes from computers and mobile devices
- Integrated eSignature tool
- Integrated document scanner
- Military-grade encryption
- Email alerts and in-app notifications
- Customizable cover page templates
- Built-in OCR scanner
- Image optimization
- HIPAA and GLBA-compliant
- Cloud-based app integrations
- Toll-free local and international fax numbers
- White-label fax services
- Apps for Android, iOS, Windows, and Mac
Pricing Info
iFax is currently available in to paid plans: Plus, and Professional. It also has a Free Plan, which is a good choice for occasional users. Below are more information on the platform’s paid plans:
Plus – $16.67 per month, billed annually
- 500 pages per month
- 1 fax number
- 3 cents per page
- iOS, Android, Windows, and Mac apps
- Superior fax quality
Professional – $25 per month, billed annually
- All Plus features, plus
- 1,000 pages per month
- 1 cent per page
- 256-bit HIPAA compliant
- Send unlimited sized faxes
- Fax-to-Text conversions
- Team collaboration and fax processing
- Smart Folders with Google Drive/Dropbox
- Annotate or eSign faxes documents
- Fax by email
- Developer API + Zapier Integration
- 24/7 live chat and phone support
Pricing for the Professional plan also depends on the fax numbers you choose. If you opt to use two fax numbers, for instance, the price goes up to $28.32 per month.
Integrations
iFax currently offers integrations with Google Workspace, Microsoft, and Zapier. The platform also offers Developer API.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Citibank, PWC, 3M
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
A secure, cloud-hosted faxing service that allows users to send faxes through computers and mobile devices. This versatile platform lets users send a wide variety of files, including documents, PDFs, and image files. Transmissions are also protected by military-grade encryption and compliant with regulatory standards like HIPAA and GLBA.
Company Email
support@ifaxapp.com
Company's Address
Suite 22 137
139 Brent Street
London, England
NW4 4DJ
iFax Comparisons
Popular iFax Alternatives
Please keep in mind that while both Sharpen and iFax may provide a reliable set of features each solution could be created for a different business size. If you are studying different apps you should pay attention to a business type they are aimed at. Certain features may scale up efficiently for large enterprises but if you own a small or mid-sized business it’s often more sensible to refrain paying for complex features that you may never actually use.
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