Streams
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Centralized Dashboard
- Team visibility
- Measurable
- Skill-based routing
- Automatic call distribution
- Auto-log activity
- Call recording
- Call monitoring
- No busy signal
- Voicemail to email
- Virtual fax
- Dynamic capacity
- Agent monitoring
- Connect softphone
- Call analytics
- HIPAA-compliant
Pricing Info
Pricing Info
Full contact center capabilities focused on improving agent and customer experiences – $119 per user/per month
- Multi-tenant microservices
- 14 global data regions in 40+ global data centers
- Active/active and real-time replication
- Continuous feature release with no downtime
- AES 256-bit encryption of data at rest and in transit
- Purpose-built by our internal development team
- 100% open REST API platform
- .CX — object-oriented programming language
- Automatic lowest latency routing
- IP phone supported
- Single sign-on (SSO) supported
- HIPPA Compliant & PCI DSS Compliant
- GDPR compliance
- USA federal, state, and local telemarketing regulations
- 100% web-based
- Advanced security and policy management
- Instant global phone number provisioning
- Latency monitoring tools
- Simple configuration of features
- Cloud-native IP PBX
- Web-based developer portal for API’s
- Advanced API log viewer
- Webhook log viewer
- Online documentation with code examples
- Embedded API console
- 24/7/365 US-based support
- Enterprise service level agreements
- Submit and manage cases online
- Detailed release and feature notes
- Subscribe to release alerts
- Knowledge base and online resource center training center
- System administrator and supervisor training
- Well-defined onboarding process
- Dedicated Customer Success Manager through the life of contract
- Integrations with Salesforce, Zendesk, ServiceNow, and more custom options
- Analytics & Insights
- Omnichannel Capabilities
- Whisper, Listen, Barge-In
- ACD
- Sharpen Logic (IVR/IVA)
- Sharpen University (WFO/QA)
- Post-interaction surveys
- Sharpen Tables: Custom Data Models
- Sharpen Actions (Automated Robotic Processes)
- Sharpen Cadence (Outbound Campaign Manager)
- Workforce management
- Domestic local minutes, inbound, and outbound
- Domestic long-distance minutes, inbound, and outbound
- Port or provision phone numbers
- Third-party integrations supported
- Inbound/Outbound calling
- Webphone supported
Unified communications app for everyone in the company – $25 per user/per month
- Multi-tenant microservices
- 14 global data regions in 40+ global data centers
- Active/active and real-time replication
- Continuous feature release with no downtime
- AES 256-bit encryption of data at rest and in transit
- 100% open REST API platform
- .CX — object-oriented programming language
- Automatic lowest latency routing
- IP phone supported
- Webphone supported
- Single sign-on (SSO) supported
- HIPAA compliant
- PCI DSS compliant tools
- GDPR compliance
- USA federal, state, and local telemarketing regulations
- TCPA & DNC Compliant
- 100% web-based
- Advanced security and policy management
- Instant global phone number provisioning
- Latency monitoring tools
- Simple configuration of features
- Cloud-native IP PBX
- Web-based developer portal for API’s
- Advanced API log viewer
- Webhook log viewer
- Online documentation with code examples
- Embedded API console
- 24/7/365 US-based support
- Enterprise service level agreements
- Submit and manage cases online
- Detailed release and feature notes
- Subscribe to release alerts
- Knowledge base and online resource center
- Dedicated Customer Success Manager through the life of contract
- System administrator and supervisor training
- Well-defined onboarding process
Integrations
Integrations
Included out-of-the-box-integrations with Salesforce, Zendesk, and ServiceNow. Open APIs that support flexible integrations with virtually any application you already use, including homegrown CRMs and databases.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
OnPeak, SmartIT, DHCU Community Credit Union
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Sharpen is a cloud-based contact center platform that enables customer experience teams to establish better customer relationships through industry-leading software solutions.
Company Email
sales@sharpencx.com
Contact No.
Company's Address
6311 E Westfield Blvd, Suite 200
Indianapolis, IN 46220
USA
Sharpen Comparisons
Popular Sharpen Alternatives
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
Voice & Calling
- Outbound Calling, Integrated Softphone, iOS & Android Mobile App
- Music on Hold, Ring Groups, Follow-Me/Find-Me
- Call Recording, Voicemail, DID Number
- Auto Attendants, 10 Call Queues Included, Blended Inbound/Outbound Calls
Messaging & Collaboration
- SMS/MMS Messaging, Team Rooms, Group/Email Digital Fax
- Webinars (up to 1K users), Unlimited Conferencing
- Connect Video Conferencing, Screenshare, Audio/Video Streams
AI & Automation
- Luna AI Receptionist, Admin AI Portal
- Self-Serve Virtual Agent, Supervisor-enabled Features
- Quality Management, Workforce Automation
CRM & App Integrations
- Outlook, Microsoft Teams, and CRM Integration
Monitoring & Analytics
- Report Manager, Unified Live Monitor, Supervisory Modes
- Lifetime Analytics, Detailed Reporting
Management & Customization
- ACE Operator Console, AppDesigner, SmartBox
Pricing Info
Business Plus – $24.95/user/month
- Outbound Calling
- Integrated Softphone
- IOS & Android App
- 2GB SmartBox
Professional – $29.95/user/month
- Webinars up to 1K Users
- Unlimited SmartBox
- Supervisory Modes
- Detailed Reporting
- Luna AI receptionist
Call Center – $44.95/user/month
- Unified Live Monitor
- Supervisory Modes
- Lifetime Analytics
- Detailed Reporting
- AppDesigner
- 10 Call Queues Included
Contact Center – By quote
- Blended Inbound/ Outbound Calls
- Multi-Channel (Calls, Chat, Email, Social)
- Self-Serve Virtual Agent
- Supervisor-enabled Features
Integrations
Streams integrates with the following business systems and applications:
- Microsoft Outlook
- Skype for Business
- Salesforce
- Google Chrome
- ServiceNow
- Box
- Inside Sales
- Oracle
- Zoho
- Freshdesk
- Zendesk
- Dropbox
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
IronWare, Evolve Bank and Trust, GJ Tunes
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
PanTerra's CloudUC is the most comprehensive business-class cloud unified communications solution available today.
Company Email
info@panterranetworks.com
Contact No.
Company's Address
PanTerra Networks
4655 Old Ironsides Drive, Suite 300, Santa Clara, CA 95054
USA
Streams Comparisons
Popular Streams Alternatives
It may not always be sufficient to simply compare Sharpen and Streams against one another. While specific functionalities, cost and user experience are all crucial and should be included when making a final decision, you should also take a look at the recognition and awards merited by each software. In many cases a less dominant solution may turn out to be an excellent choice that was a winner of many SaaS awards such as our Exceptional Customer Support Award which reveals that regardless of smaller market presence it’s a significant contender to the apps that rule the market.
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