What is better ServiceDock or LiaCX? To ensure that you get the most efficient and productive Customer Experience Management Software for your enterprise, you should compare products available on the market. For example, here you may match ServiceDock’s overall score of 8.0 against LiaCX’s score of 8.6. You can even examine their general user satisfaction: ServiceDock (100%) vs. LiaCX (100%).
In addition, you can compare their pros and cons feature by feature, including their terms and conditions and rates. By comparing products you are more likely to pick the right software for your budget. It’s clear you have to know your particular requirements to realize which solution meets those needs.
We did our best to review all popular Customer Experience Management Software solutions available out there, but among them these three deserved our special attention: Smartlook, Alchemer, Zendesk.
Contact ServiceDock for information about their basic and enterprise pricing offers. You can also submit a request for a demo to see if the software is a perfect fit for your business.
ServiceDock integrates with Zendesk and plans to add more in the future.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Mothercare, Eddie Rocket's, Sky
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A Customer Experience Management platform specifically designed for Multi-Location Businesses. ServiceDock makes it easy to capture structured feedback in physical locations using the messaging apps your customers already have on their phones.
LiaCX seamlessly integrates with hundreds of third party system, giving you a 360-degree view of your customer experience across all touchpoints and channels.
Through partnership with Dell Boomi, LiaCX integrates with other applications within days, making it easy to integrate customer data from any source including call center, financial data and more.
LiaCX provides built-in connectors to all major CRM, ERP, marketing automation, and data enrichment applications, including
Microsoft Dynamics
Salesforce
Oracle
NetSuite
SAP Analytics
Dell Boomi
Microsoft Excel
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
General Motors, FedEx, Accor Hotels
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Powered by Intouch Insight, LiaCX is created to handle big data collected from surveys, mobile checklists, operational audits, social media, and others. The system automatically converts all data into actionable insights with the help of AI-assisted analytics and boost business performance through LiaCX Action Campaigns.
You shouldn’t count on just a wide set of functionalities and flexible pricing from a popular Customer Experience Management Software. Almost as crucial as key features is a quality customer support. You want to make sure that in a situation where you have any questions about ServiceDock or LiaCX, or you run into a problem, or maybe you’ll need to ask for a certain revision or feature useful to your business you can rely on a responsive and helpful customer support. See whether options such as phone support, tickets or live chat are offered. It’s also a significant advantage if you can profit from individual training or at least a knowledge base you can use.
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