What is better ServiceDock or NICE inContact CXone? The ideal Customer Experience Management Software is a solution that can tackle your company’s unique demands. You can identify which solution works really with your business if you assess several products before you decide which one is the best.
As an example, ServiceDock and NICE inContact CXone are scored at 8.0 and 8.8, respectively, for total quality and performance. Likewise, ServiceDock and NICE inContact CXone have a user satisfaction rating of 100% and 91%, respectively, which shows the general satisfaction they get from customers. Even better, talk to an existing user of the software and ask for their opinion regarding the application in question.
We know that not all companies have the time to test dozens of different products, so we created a list of recommendations that you may find useful. Our top selections for the Customer Experience Management Software category are: Smartlook, Zendesk, Alchemer.
Contact ServiceDock for information about their basic and enterprise pricing offers. You can also submit a request for a demo to see if the software is a perfect fit for your business.
ServiceDock integrates with Zendesk and plans to add more in the future.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Mothercare, Eddie Rocket's, Sky
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A Customer Experience Management platform specifically designed for Multi-Location Businesses. ServiceDock makes it easy to capture structured feedback in physical locations using the messaging apps your customers already have on their phones.
NICE inContact CXone’s pricing plans are available by request. You can call or chat with a sales representative for more details or fill out the quote request form on their website.
NICE inContact has pre-built integrations with CRM applications like:
Salesforce
SAP
Oracle Service Cloud
Microsoft Dynamics
Zendesk
NetSuite
ServiceNow
Bullhorn
SugarCRM.
Other integrations can be done through a NICE inContact DevOne partner.
Integrations for unified communications as a service (UCaaS) allow formal and informal agents and subject matter experts to communicate through Skype or RingCentral.
Customers can also choose from more than 250 APIs in the DEVOne Ecosystem. These cover various areas from agent and admin functions to real-time data and reporting capabilities.
You can also quickly build and deploy a custom solution using RESTful APIs that allow you to integrate NICE inContact with just about any third-party system.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Honeywell, Aetna, New Balance
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Industry-leading contact center software that offers a full suite of tools for transforming the customer experience. This platform offers omnichannel routing capabilities, analytics workforce optimization, automation, and AI-powered tools. It also delivers 99.99% uptime to prevent prolonged interruptions and downtime.
No Customer Experience Management Software will be perfect enough to solve all the needs of a specific team. While main functionalities of ServiceDock and NICE inContact CXone are obviously a priority you should also thoroughly examine the integrations provided by each solution. Very often you will already be making use of other types of B2B software in your company and it’s much better to choose services that integrate well with each other. That way you can be certain of an effortless exchange of information between your teams and software used, which can considerably reduce time spent on migrating between one app and the next.
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