What is better ServiceDock or Birdeye? Purchasing the appropriate Customer Experience Management Software product is as straightforward as assessing the strong and weak functions and terms offered by ServiceDock and Birdeye. Here you can also match their all round scores: 8.0 for ServiceDock vs. 9.0 for Birdeye. Or you can check their general user satisfaction rating, 100% for ServiceDock vs. 97% for Birdeye.
We suggest that you spend some time to examine their unique features and decide which one is the better option for your organization. Likewise, keep in mind to factor in your company’s or industry’s unique case, such as, a multilingual app for a global company or a mobile platform to help you work in the field.
Users who want to save some time or need a Customer Experience Management Software advice from our team may want to try out these top choices for the current year: Zendesk, Smartlook, Alchemer.
Contact ServiceDock for information about their basic and enterprise pricing offers. You can also submit a request for a demo to see if the software is a perfect fit for your business.
ServiceDock integrates with Zendesk and plans to add more in the future.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Mothercare, Eddie Rocket's, Sky
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A Customer Experience Management platform specifically designed for Multi-Location Businesses. ServiceDock makes it easy to capture structured feedback in physical locations using the messaging apps your customers already have on their phones.
Birdeye integrates with over 3,000 software systems to automate reviews, online visibility, operations, and revenue. Among the third-party applications that Birdeye integrates with include the following:
Cro Software Solutions
FreshBooks
InvoiceASAP
MoverBase
Peachtree
QuickBooks Desktop
QuickBooks Online
Square
The Edge
Zoho CRM
Birdeye also seamlessly integrates with Google apps and services:
Google private API for Reviews
Google My Business
Google Messaging
Google Maps
Google Knowledge Panel
Advanced Google analytics
Google single sign-in
Google Seller Ratings
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
AMN Healthcare, Boardwalk, Ace Rent-a-Car
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A reliable reputation management and customer experience software designed to help businesses transform their customers into a powerful marketing engine. It allows businesses to analyze various customer feedback and reviews across major social channels, surveys, and review sites. Birdeye provides businesses a solid platform for review generation, monitoring, management, and marketing.
If you are still having second thoughts about which product will perform best for your business it might be a good idea to investigate each service’s social metrics. These metrics are quite often a way to see how popular a given solution is and how extensive is its online presence. For instance ServiceDock Twitter profile has currently 415 followers. At the same time Birdeye Twitter is followed by 4029 users.
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