What is better ServiceDock or SessionCam? Getting the perfect Customer Experience Management Software product is all about cross-checking different solutions and determining the top program for your specific needs. Our exclusive algorythm gives you a brief look at the general rating of ServiceDock and SessionCam. For general quality and performance, ServiceDock scored 8.0, while SessionCam scored 8.0. On the other hand, for user satisfaction, ServiceDock earned 100%, while SessionCam earned N/A%.
Below it's also possible to verify their characteristics, terms, plans, etc. to see which application will be more suitable for your needs. One key aspect to assess is if the software lets you to enable and disable restrictions on various types of users to limit the exposure of any confidential company data.
Our experts made sure to prepare reviews of all popular Customer Experience Management Software solutions that you can find on the market, but among them these three deserved our special attention: Smartlook, Zendesk, Alchemer.
Contact ServiceDock for information about their basic and enterprise pricing offers. You can also submit a request for a demo to see if the software is a perfect fit for your business.
ServiceDock integrates with Zendesk and plans to add more in the future.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Mothercare, Eddie Rocket's, Sky
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A Customer Experience Management platform specifically designed for Multi-Location Businesses. ServiceDock makes it easy to capture structured feedback in physical locations using the messaging apps your customers already have on their phones.
SessionCam’s enterprise pricing is available upon request. Interested users can also check the vendor’s 21-days free trial, and have a professional team assist them on building a plan, and achieving their website goals.
Your existing marketing analytics stack will be enhanced by SessionCam thanks to a wide range of integrations, including:
Google Analytics
Google 360
Adobe Analytics
Oracle Maxymiser
Optimizely
Monetate
Qubit
A/B Tasty
Tealium
PIWIK
Ensighten
Magento
Visual Web Optimizer (VWO)
Qualaroo
Webtrends
ServiceTick
Custom variables such as multi-variant test codes can be passed into SessionCam and our API gives you a real-time data feed of visitor data recorded from your website.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Sky, Financial Times, John Lewis
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
SessionCam records, analyzes, and replays every journey your customers made on your website.
Almost as crucial as features and user support quality are pricing packages offered by ServiceDock and SessionCam. Even though pricing should not be the only factor it’s definitely an important thing to consider. You should count on a flexible pricing plan that can be matched with your team size and easily scaled up if your business develops. Make sure you don’t pick plans that have complex functionalities that you won’t find useful and always make an effort to contact with the vendor directly as enterprises can frequently count on discounts. You should also check out a free trial or demo of each software to spend at least some time on actual work with the system. It’s a useful experience that doesn’t need you to pay any money and provides you with a practical overview of what it’s like to work with ServiceDock and SessionCam.
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