What is better Serena Service Manager or Salesforce Snap-ins? With different functionalities, pricing, terms, and more to compare, choosing the best Customer Support Software for your firm is challenging. Nevertheless making use of our system, it's easy to match the functions of Serena Service Manager and Salesforce Snap-ins as well as their general SmartScore, respectively as: 7.0 and 8.9 for overall score and 93% and N/A% for user satisfaction.
You can also review them feature by feature and see which program is a more suitable fit for your business. Don’t forget to ask for a trial version first before opting in for a plan to get a firsthand experience how the software performs in real scenarios.
Our experts made sure to review all popular Customer Support Software products available on the market, but among all the ones we reviewed these three caught our special attention: Freshdesk, Zendesk, Freshdesk Omni.
Serena Service Manager offers flexible deployment and pricing options. The solution is available for deployment on premises, via the Cloud, or through a hybrid model that leverages your existing ITSM investments. Serena Service Manager on demand’s pricing starts at $89/user/month.
Salesforce Snap-ins does not provide their pricing plans publicly. If you are interested in purchasing this application, feel free to contact the vendor to request a quote.
As part of the Salesforce Service Cloud, Salesforce Snap-ins may be used alongside third-party systems as well as other platforms in the Salesforce suite.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Time Warner Cable, Dell, American Red Cross, Comcast, Wells Fargo
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
An industry-leading customer support tool that lets you effortlessly embed service features into your application or website.
Both Serena Service Manager and Salesforce Snap-ins were reviewed by a panel of independent B2B experts who prepared a thorough examination of all crucial elements of every solution. Their final score was prepared by means of unique SmartScore system which calculates an individual partial score to every element including: main features, client support, mobile device support, security, client satisfaction and reviews in other media. We are aware that useful features are not the only thing important to a business so we make an effort to pay attention to all sides of a product prior to giving it a final rating.
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