What is better Salesforce Snap-ins or Vivantio? Getting the appropriate Customer Support Software product is as simple as comparing the good and weak functions and terms offered by Salesforce Snap-ins and Vivantio. Here it's also possible to match their general scores: 8.9 for Salesforce Snap-ins vs. 8.4 for Vivantio. Or you can verify their general user satisfaction rating, N/A% for Salesforce Snap-ins vs. 93% for Vivantio.
We suggest that you take some time to study their differences and determine which one is the better alternative for your business. Likewise, keep in mind to consider your company’s or industry’s special circumstances, for example, a multilingual software for a global team or a mobile version to help you work away from your office.
Our team put a lot of effort to prepare reviews of all popular Customer Support Software solutions available out there, but among them these three caught our special attention: Zendesk, Freshdesk, Freshdesk Omni.
Salesforce Snap-ins does not provide their pricing plans publicly. If you are interested in purchasing this application, feel free to contact the vendor to request a quote.
As part of the Salesforce Service Cloud, Salesforce Snap-ins may be used alongside third-party systems as well as other platforms in the Salesforce suite.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Time Warner Cable, Dell, American Red Cross, Comcast, Wells Fargo
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
An industry-leading customer support tool that lets you effortlessly embed service features into your application or website.
Aside from full API and custom webhooks, Vivantio offers integrations with these applications:
Azure Directory Sync
Azure DevOps (VSTS)
JIRA
TFS
Okta
SCIM Provisioning
Salesforce
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Tesco Mobile, RAC, NHS, Toshiba, Porsche
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A powerful yet easy-to-use, flexible service management tool to help you provide great customer service. It offers extensive automation, customization, self-service portals, and comprehensive reporting tools at prices that are right for your needs.
In case you continue having doubts about which app will perform best for your company it might be a good idea to investigate each service’s social metrics. Such metrics are quite often an indicator of how popular each solution is and how extensive is its online presence.For instance, if you look at Salesforce Snap-ins LinkedIn profile you’ll find out that they are followed by 688013 users. In case of Vivantio the amount of followers on their LinkedIn page is 1335.
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