What is better Salesforce Snap-ins or Vivantio? Getting the right Customer Support Software for your company is not that easy with so many features, choices, and terms to consider. On the other hand, using our review directory will make it possible for you to simplify the necessary steps by showing all major solutions in one location.
For instance, you can compare Salesforce Snap-ins and Vivantio for their functions and overall scores, in this case, 8.9 and 8.4, respectively. Likewise, you can compare which software has superior general user satisfaction rating: N/A% (Salesforce Snap-ins) and 93% (Vivantio) to determine which software is better for your organization. Don’t just choose the solution with the cheapest price, but the service that gives the most cost-effective value.
Users who want to save some time or need a Customer Support Software suggestion from our experts may want to examine these top choices for the current year: Freshdesk, Zendesk, Freshdesk Omni.
Salesforce Snap-ins does not provide their pricing plans publicly. If you are interested in purchasing this application, feel free to contact the vendor to request a quote.
As part of the Salesforce Service Cloud, Salesforce Snap-ins may be used alongside third-party systems as well as other platforms in the Salesforce suite.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Time Warner Cable, Dell, American Red Cross, Comcast, Wells Fargo
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
An industry-leading customer support tool that lets you effortlessly embed service features into your application or website.
Aside from full API and custom webhooks, Vivantio offers integrations with these applications:
Azure Directory Sync
Azure DevOps (VSTS)
JIRA
TFS
Okta
SCIM Provisioning
Salesforce
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Tesco Mobile, RAC, NHS, Toshiba, Porsche
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A powerful yet easy-to-use, flexible service management tool to help you provide great customer service. It offers extensive automation, customization, self-service portals, and comprehensive reporting tools at prices that are right for your needs.
No Customer Support Software will be able to solve all the needs of a company. While main functionalities of Salesforce Snap-ins and Vivantio are obviously a priority you should also thoroughly study the integrations offered by every product. Very often you will already be working with other types of B2B software in your company and it’s always wiser to select software that integrate well with each other. If you do that you will be able to be certain of a smooth exchange of information between your teams and software used, which can considerably reduce time spent on migrating between one software and the other.
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