What is better Salesforce Snap-ins or Zendesk? When you need an effective Customer Support Software product for your organization you need to make time to assess several alternatives. It doesn’t have to be complicated, and can be as straightforward as matching their functionalities in a table like the one below. You will also get a quick idea how each product works. As an example, on this page you can find Salesforce Snap-ins’s overall score of 8.9 and compare it against Zendesk’s score of 9.7; or Salesforce Snap-ins’s user satisfaction level at N/A% versus Zendesk’s 98% satisfaction score.
The comparison will allow you to identify the good and bad points of each program, and decide which suits you requirements better. On top of the main features, the solution which is simple and intuitive is always the better product.
We are aware that not all people have the time to scrutinize a wide range of different services, so we came up with a list of suggestions that you may find useful. Our top choices for the Customer Support Software category are: Freshdesk Omni, Freshdesk, Zendesk.
Salesforce Snap-ins does not provide their pricing plans publicly. If you are interested in purchasing this application, feel free to contact the vendor to request a quote.
As part of the Salesforce Service Cloud, Salesforce Snap-ins may be used alongside third-party systems as well as other platforms in the Salesforce suite.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Time Warner Cable, Dell, American Red Cross, Comcast, Wells Fargo
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
An industry-leading customer support tool that lets you effortlessly embed service features into your application or website.
Zendesk integrates with the several business systems and applications. It has more than 600 integrations and apps. Here are some of them
123Contact Form
3CLogic
Agile CRM
AppGuru
Azuqua
Capsule CRM
Cisco CTI
ClickDesk Live Chat
Cloud Magic
Drupal
FreshBooks
Google Apps
Hootsuite
Infusionsoft
Joomla!
LiveChat
MailChimp
Microsoft Dynamics
Olark Live Chat
Podio
Shopify
SAP Business One
WordPress
Zoho CRM
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Vodafone, GILT, Shopify, Groupon, Gov. UK
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Winner of our Supreme Software Award, Zendesk is a customer support solution that helps boost customer service and improve customer retention. The platform's modules include chat support, call center solutions, help desk applications, and knowledge base, so you'll cover all the bases of efficient customer services.
No Customer Support Software will be able to solve all the requirements of a business. Even though core functionalities of Salesforce Snap-ins and Zendesk should matter you should also thoroughly study the integrations supported by a given app. Quote frequently your team will already be using other types of SaaS software in your company and it’s always wiser to select solutions that integrate well with one another. With that approach you will be able to guarantee a smooth exchange of information between your teams and services, which can considerably reduce time wasted on migrating between one solution and the other.
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FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.
