What is better Salesforce Snap-ins or ScreenConnect? A great way to find the correct Customer Support Software product for your company is to evaluate the solutions against each other. Here you can compare Salesforce Snap-ins and ScreenConnect and see their capabilities compared thoroughly to help you decide on which one is the more effective product.
Similarly, you can compare their overall ratings, for instance: overall score (Salesforce Snap-ins: 8.9 vs. ScreenConnect: 9.0) and user satisfaction (Salesforce Snap-ins: N/A% vs. ScreenConnect: 96%). Examine their varying features and similarities and see which one outperforms the other. Moreover, anticipate the state of what your business will be in years to come; will your business outgrow the app in the next 3-5 years?
Those of you who want to save some time or could use a Customer Support Software suggestion from our experts might want to try out these top choices for this year: Zendesk, Freshdesk, Freshdesk Omni.
Salesforce Snap-ins does not provide their pricing plans publicly. If you are interested in purchasing this application, feel free to contact the vendor to request a quote.
As part of the Salesforce Service Cloud, Salesforce Snap-ins may be used alongside third-party systems as well as other platforms in the Salesforce suite.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Time Warner Cable, Dell, American Red Cross, Comcast, Wells Fargo
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
An industry-leading customer support tool that lets you effortlessly embed service features into your application or website.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
It may not always be sufficient to just compare Salesforce Snap-ins and ScreenConnect against each other. Although reliable features, cost and user reviews are all important and should be included when making a final decision, you should also take a look at the recognition and awards merited by every service. In many cases a less known app may turn out to be an excellent choice that was a winner of many SaaS awards such as our Exceptional Customer Support Award which reveals that regardless of smaller market presence it’s a worthy rival to the apps that rule the market.
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