What is better Salesforce Snap-ins or ScreenConnect? Buying the most effective Customer Support Software product is all about comparing numerous solutions and figuring out the top program for your specific needs. Our exclusive algorythm gives you a brief look at the general rating of Salesforce Snap-ins and ScreenConnect. For overall quality and performance, Salesforce Snap-ins scored 8.9, while ScreenConnect scored 9.0. On the other hand, for user satisfaction, Salesforce Snap-ins earned N/A%, while ScreenConnect earned 96%.
Below you can also look at their features, terms, plans, etc. to find out which software will be more suitable for your needs. One key element to check is if the software lets you to enable/disable permissions on various types of users to secure any sensitive corporate data.
If you have to quickly locate the top Customer Support Software according to our experts we advise you try out one of these products: Freshdesk Omni, Freshdesk, Zendesk.
Salesforce Snap-ins does not provide their pricing plans publicly. If you are interested in purchasing this application, feel free to contact the vendor to request a quote.
As part of the Salesforce Service Cloud, Salesforce Snap-ins may be used alongside third-party systems as well as other platforms in the Salesforce suite.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Time Warner Cable, Dell, American Red Cross, Comcast, Wells Fargo
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
An industry-leading customer support tool that lets you effortlessly embed service features into your application or website.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
Almost as essential as features and client support level are pricing options given by Salesforce Snap-ins and ScreenConnect. Although pricing should not be the sole factor it’s definitely a key thing to think about. You should count on a flexible pricing package that can be matched with your company size and painlessly scaled up every time your team develops. Be sure that you don’t opt for plans that include advanced functionalities that you won’t use and always try to get in touch with the vendor directly as enterprises can often benefit from discounts. You should also give a chance to a free trial or demo of each solution to spend at least some time using it. It’s a helpful experience that doesn’t ask you to invest any money and provides you with a practical overview of what it feels like to work with Salesforce Snap-ins and ScreenConnect.
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