What is better Serena Service Manager or phone.systems? If you’re having a difficult time choosing the right Customer Support Software product for your circumstances, we suggest that you compare the available software and find out which one offers more benefits. For instance, here you can review Serena Service Manager (overall score: 7.0; user rating: 93%) vs. phone.systems (overall score: 7.5; user rating: 100%) for their overall performance.
You can also see which one provides more features that you need or which has more flexible pricing plans for your current budget constraints. Working with a clear table to match their features will significantly increase the chances of finding the best product for your company. Take a closer look at other aspects of the software for example intuitiveness, flexibility, scalability, and pricing terms.
If you would like to quickly identify the optimal Customer Support Software according to our review team we recommend you try out these products: Zendesk, Freshdesk, Freshdesk Omni.
Serena Service Manager offers flexible deployment and pricing options. The solution is available for deployment on premises, via the Cloud, or through a hybrid model that leverages your existing ITSM investments. Serena Service Manager on demand’s pricing starts at $89/user/month.
Alongside its free edition, phone.systems offers several SMB and enterprise pricing plans for all users to choose from. The plans are available through a monthly or annual subscription, and the pricing varies based on the edition you’re going to purchase and the features you want to include.
In addition, If your organization is a service provider, please contact the company and ask for a custom quote. Meanwhile, here are the details for phone.systems’ SMB and enterprise pricing plans:
An advanced, flexible, and scalable cloud-based telephony solution that permits organizations and companies to apply various strategies for routing calls automtically, create virtual conference rooms, and access other powerful features that help them increase business efficiency, connect workers and customers across global locations, and remove the barriers associated with the traditional phone system.
Both Serena Service Manager and phone.systems were tested by a panel of reliable SaaS experts who prepared a thorough analysis of all key aspects of every service. Their ultimate score was calculated by means of unique SmartScore system which calculates an individual partial score to each factor including: main functionalities, client support, mobile device support, security, customer satisfaction and reviews in other media. Here at FinancesOnline we know useful features are not the only aspect crucial to a company so we do our best to pay attention to all aspects of a solution before calculating its final rating.
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