What is better phone.systems or Zendesk? When comparing phone.systems and Zendesk, you can easily see which Customer Support Software product is the better choice. This means that your company can select the most productive and useful program. You can study the specifics, such as available tools, prices, plans offered by each vendor, offer conditions, etc.
We also let you evaluate their all round scores to know which one looks to be more beneficial for your firm. phone.systems has 7.5 points for overall quality and 100% rating for user satisfaction; while Zendesk has 9.7 points for overall quality and 98% for user satisfaction. Likewise, you can also check which software business is more dependable by sending an an email question to the two companies and see which company replies faster.
We realize that not all companies have enough time to try out a large number of different solutions, so we created a list of recommendations that you may find useful. Our top choices for the Business Phone Systems category are: Axon Virtual PBX, RingCentral, Comcast Business VoiceEdge®.
Alongside its free edition, phone.systems offers several SMB and enterprise pricing plans for all users to choose from. The plans are available through a monthly or annual subscription, and the pricing varies based on the edition you’re going to purchase and the features you want to include.
In addition, If your organization is a service provider, please contact the company and ask for a custom quote. Meanwhile, here are the details for phone.systems’ SMB and enterprise pricing plans:
An advanced, flexible, and scalable cloud-based telephony solution that permits organizations and companies to apply various strategies for routing calls automtically, create virtual conference rooms, and access other powerful features that help them increase business efficiency, connect workers and customers across global locations, and remove the barriers associated with the traditional phone system.
Zendesk integrates with the several business systems and applications. It has more than 600 integrations and apps. Here are some of them
123Contact Form
3CLogic
Agile CRM
AppGuru
Azuqua
Capsule CRM
Cisco CTI
ClickDesk Live Chat
Cloud Magic
Drupal
FreshBooks
Google Apps
Hootsuite
Infusionsoft
Joomla!
LiveChat
MailChimp
Microsoft Dynamics
Olark Live Chat
Podio
Shopify
SAP Business One
WordPress
Zoho CRM
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Vodafone, GILT, Shopify, Groupon, Gov. UK
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Winner of our Supreme Software Award, Zendesk is a customer support solution that helps boost customer service and improve customer retention. The platform's modules include chat support, call center solutions, help desk applications, and knowledge base, so you'll cover all the bases of efficient customer services.
If you test different Customer Support Software apps you shouldn’t only explore their list of features and offered pricing plans. Pay attention to the fact that the product must be adjusted to your work processes and company so the more flexible their offer the better. Check which OSes are supported by phone.systems and Zendesk and make sure you will get mobile support for whichever devices you use in your company. You should also learn which languages and geographies are supported, because this may be a critical factor for many businesses.
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