Zendesk Chat
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Multi-Zone Time Router
- Voice Menu
- Caller ID Routing
- Unified VoiceEmail
- Text To Speech and Audio Playback
- Real-Time Notifications
- Queues
- Call Recording
- Virtual Conference Rooms
- Unique Drag-and-Drop Web Interface
- Flexibility and Scalability
- Bring Your Own Device
- Connect Existing IP Phones, Softphones, SIP Trunks, and VoIP-enabled software/hardware
- Choose Your Own Telephony Provider
Pricing Info
Pricing Info
Alongside its free edition, phone.systems offers several SMB and enterprise pricing plans for all users to choose from. The plans are available through a monthly or annual subscription, and the pricing varies based on the edition you’re going to purchase and the features you want to include.
In addition, If your organization is a service provider, please contact the company and ask for a custom quote. Meanwhile, here are the details for phone.systems’ SMB and enterprise pricing plans:
Free
- $0
- Call Center
- API
Basic
- $2/User/Mo. – Billed Monthly
- $20/User/Yr. – Billed Annually
- Call Center
- API
Business
- $5/User/Mo. – Billed Monthly
- $50/User/Yr. – Billed Annually
- phone.systems
- CAll Center
- API
Enterprise
- $10/User/Mo. – Billed Monthly
- $100/User/Yr. – Billed Annually
- phone.systems
- CAll Center
- API
- CRM Integration
- Co-Branding
For Service Providers
- Please contact the vendor, and ask for a quote.
Integrations
Integrations
phone.systems supports integration with existing CRM systems, IP Phones and softphones, SIP trunks, and VoIP-enabled hardware and applications.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Granstream Networks, Coriolis Enterprise, Convergia
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
An advanced, flexible, and scalable cloud-based telephony solution that permits organizations and companies to apply various strategies for routing calls automtically, create virtual conference rooms, and access other powerful features that help them increase business efficiency, connect workers and customers across global locations, and remove the barriers associated with the traditional phone system.
Company Email
sales@didww.com
Contact No.
Company's Address
DIDWW Ireland Limited
10/13 Thomas Street
The Digital Hub
Dublin 8, Ireland
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Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Appearance customization
- Chat client (that customers use)
- Chat agent console / use of instant messengers (IM)
- Proactive chats & Triggers
- Offline mode
- Shortcuts / canned messages
- Create chat protocols
- Tracking & live analytics
- Internationalization
Pricing Info
Zendesk offers Chat as an add-on if purchasing support only, but they also come included in the Zendesk Suite.
Zendesk Support
Foundational Support Only –Starting at $19/month
Plans for Everyone
Suite Team – $49/agent/month (billed annually)
- Industry-leading ticketing system
- Messaging across web, mobile and social
- Email, voice, SMS, and live chat support
- Help center – SINGLE
- Easy-to-set up automations & workflows
- AI-powered automated answers – UP TO 50
- Unified agent workspace
- Routing based on agent status and capacity
- Reporting and analytics – PREBUILT
- Data and file storage – STANDARD
- 1,000+ apps and integrations – PREBUILT
- Robust APIs – STANDARD RATE LIMIT
- Online support from the Zendesk team
- Onboarding and adoption guidance
Suite Growth –$79/agent/month (billed annually)
- All Suite Team features, plus:
- Multilingual content
- CSAT surveys
- Custom reports & dashboard
Suite Professional – $99/agent/month (billed annually)
- All Suite Growth features, plus:
- Live agent activity dashboard – VIEWABLE
- Integrated community forums
- Private conversation threads
- Customizable and shareable dashboards
- Advanced voice capabilities
- Data Location Options
- HIPAA compliance
- Events Connector for Amazon Web Services
Plans for Enterprises
Suite Enterprise – $150/agent/month (billed annually)
- All the core elements needed for excellent customer support, plus
- Custom team roles and permissions
- Advanced knowledge management
- Customizable agent workspaces
- Customizable branding for web conversations
- Light access licenses – UP TO 1000
- Live data and external dashboard sharing
- Live agent activity dashboard – Customizable, agent capacity, plus live agent status drill-in
- Sandbox environment for change management
- Robust APIs – ENTERPRISE RATE LIMIT
- AI-powered triage and conversation insights – RETAIL ONLY
Additional enterprise-ready plans – from $215/agent/month (billed annually)
- Talk to Sales for further details
Integrations
Zendesk Chat supports integration with the following business systems and applications:
- Zendesk
- Google Analytics
- Salesforce
- Highrise
- Magento
- Shopify
- Tictail
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
WeTheChic, Zespoke, Indigo Car Hire, Hyundai, Creative, Philips
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Zopim’s web chat software offers users with a huge advantage over their competition through its live chat support service.
Company Email
support@zopim.com
Company's Address
Zopim Technologies Pte Ltd
401 Commonwealth Drive
Haw Par Technocentre, #07-01
Singapore 149598
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Almost as essential as useful features and user support responsiveness are pricing options made available by phone.systems and Zendesk Chat. Even though pricing should not be the only aspect it’s definitely a significant thing to think about. You should expect a flexible pricing package that can be adjusted to your business size and painlessly scaled up if your team expands. You should be certain you don’t pick packages that include advanced features that you won’t find useful and always try to get in touch with the vendor directly because big companies can often count on more affordable prices. You should also try out a free trial or demo of every product to spend at least some time working with it. It’s a useful experience that doesn’t need you to pay any money and gives you a reliable overview of what it’s like to work with phone.systems and Zendesk Chat.
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