What is better ScreenConnect or Stride? It’s a good idea to use our scoring system to help you get a general idea which Customer Support Software product is will work better for your company. For overall product quality, ScreenConnect attained 9.0 points, while Stride received 8.8 points. At the same time, for user satisfaction, ScreenConnect scored 96%, while Stride scored 95%.
Details about their unique elements, tools, supported platforms, customer support, and more are provided below to provide you with a more versatile assessment. Keep in mind to choose only the features your business requires so as not to waste resources for features that you won’t be using.
We realize that not all companies have enough time to test dozens of various solutions, so we created a list of suggestions that you may find useful. Our top choices for the Remote Support Software category are: Zendesk, ScreenConnect, Atera.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
If you continue having doubts about which product will be best in your case it might be a good idea to check out each service’s social metrics. These metrics are frequently a way to see how popular every app is and how wide is its online presence.For example, if you look at ScreenConnect LinkedIn account you’ll see that they are followed by 16403 people. In case of Stride the volume of followers on their LinkedIn page is 88.
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