What is better Salesforce Live Agent or Vivocha? When you need an effective Customer Support Software product for your business you should remember to assess several solutions. It doesn’t have to be complicated, and can be as quick as matching their features in a table like the one below. You will also get a quick idea how each product works. As an example, on this page you can check Salesforce Live Agent’s overall score of 9.1 and compare it against Vivocha’s score of 8.4; or Salesforce Live Agent’s user satisfaction level at 92% versus Vivocha’s N/A% satisfaction score.
The assessment can help you spot the pros and cons of each program, and decide which one fits you requirements better. Aside from the robust features, the application that is easy to understand and use is always the better option.
People who don't have much time or need a Live Chat Software suggestion from our team might want to examine these top choices for this year: Zendesk, Pipedrive, Vision Helpdesk.
Salesforce Live Agent is one of the products in the Salesforce Service Cloud module. For pricing information, you may contact the vendor to request a quote.
Salesforce Live Agent integrates with the systems in Salesforce’s AppExchange marketplace. You may also use the Live Agent API.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Sony, The Warehouse, PLDT Enterprise
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A real-time live chat support solution for your customer inquiries on your website and application. This puts your support team on standby 24/7. This connects them with clients anytime for immediate issue resolutions. And since it can open multiple chat tabs, one agent can take on multiple tickets simultaneously.
In the event you continue having doubts about which software will perform best for your company it might be a sound idea to analyze each service’s social metrics. Such metrics are usually a sign of how popular a given software is and how wide is its online presence. For instance, in case of Facebook Salesforce Live Agent has 702846 likes on their official page while Vivocha profile is liked by 759 users.
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FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.
