What is better Salesforce Live Agent or Vivocha? You can use our scoring system to provide you with a general idea which Customer Support Software product is more suitable for your business. For overall product quality, Salesforce Live Agent attained 9.1 points, while Vivocha gained 8.4 points. At the same time, for user satisfaction, Salesforce Live Agent scored 92%, while Vivocha scored N/A%.
Information regarding their unique elements, tools, supported platforms, customer service, etc. are given below to give you a more versatile analysis. Remember to purchase only the features your company needs so you don’t waste money for functions that you won’t be using.
If you want to quickly locate the best Live Chat Software according to our review team we suggest you try out the following services: Pipedrive, Zendesk, Vision Helpdesk.
Salesforce Live Agent is one of the products in the Salesforce Service Cloud module. For pricing information, you may contact the vendor to request a quote.
Salesforce Live Agent integrates with the systems in Salesforce’s AppExchange marketplace. You may also use the Live Agent API.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Sony, The Warehouse, PLDT Enterprise
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A real-time live chat support solution for your customer inquiries on your website and application. This puts your support team on standby 24/7. This connects them with clients anytime for immediate issue resolutions. And since it can open multiple chat tabs, one agent can take on multiple tickets simultaneously.
Every time you compare various Customer Support Software apps you shouldn’t simply look at their features list and available pricing plans. Keep in mind the service should be meeting your requirements and company so the more flexible their offer the better. Check which systems are supported by Salesforce Live Agent and Vivocha and ensure you will obtain mobile support for whatever devices you use in your company. It may also be a good idea to learn which languages and geographies are supported, because this could be a critical factor for many companies.
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