What is better Vivocha or NinjaOne (Formerly NinjaRMM)? Different organizations need different types of Customer Support Software. To understand well which solution suits you, think about reviewing various alternatives feature by feature including their conditions and prices. Likewise, you can get a quick idea of their general efficiency and customer feedback by having a look at our smart scoring system.
The results are: Vivocha (8.4) vs. NinjaOne (Formerly NinjaRMM) (8.6) for all round quality and functionality; Vivocha (N/A%) vs. NinjaOne (Formerly NinjaRMM) (93%) for user satisfaction rating. Analyze their strong and weak points and see which software is a better option for your company. A simple, practical way is to list the strengths and weaknesses of both services next to each other and see which solution has more benefits.
We realize that not all people have enough time to test a wide range of various solutions, so we came up with a list of recommendations that you may find useful. Our top selections for the Live Chat Software category are: Vision Helpdesk, Pipedrive, Zendesk.
NinjaOne is a pay-as-you-go service. There are no long-term contracts or commitments on your part. You simply pay month-to-month for the number of devices you monitor. With NinjaOne, IT teams can manage all their endpoints and support end-users within one fast, modern, intuitive platform, improving technician efficiency and user satisfaction. The NinjaOne platform gives IT teams proactive monitoring, remote management, remote control, patch management, software management, IT asset management, backup, IT documentation, and IT service desk capabilities all in one:
Windows, Mac, VMWare and cloud monitoring and alerting
Remote management tools
OS and third-party application patch management
IT automation and scripting
custom branding
reporting
mobile app (iOS and Android)
API access
Flexible billing
Free concierge onboarding
Free training
Local support
Ninja + Remote Access + Antivirus
Everything in Ninja
One-click TeamViewer or Splashtop remote access + cloud RDP (Windows)
Integrated Bitdefender or webroot antivirus protection
NinjaOne integrates with the following business systems and applications:
Accelo
Autotask PSA
Bitdefender Gravity/Zone
BrightGauge
CloudBlue PSA
Computicate PSA
ConnectWise Control
ConnectWise Manage
HaloPSA
HarmonyPSA
IT Portal
IT Boost
IT Glue
Liongard
MSP360 Managed Backup
Malwarebytes Endpoint Protection
Narmada
N-able Passportal
PROMYS
OpenDNS
PageDuty
Passportal
RepairShopr
ScalePad
SherpaDesk
StorageCraft Cloud Backup
Slack
Splashtop Remote Support
TeamViewer
Webroot Business Endpoint Protection
Hyper V
VM ware
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Mitchell and Company, SidNetworks, Status Pros
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
NinjaOne unifies IT to simplify work for 35,000+ customers in 140+ countries.
The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience to work faster, smarter, and easier while IT teams modernize and improve efficiency.
When you compare various Customer Support Software products you shouldn’t simply look at their features list and provided pricing packages. Pay attention to the fact that the service should be matching your work processes and business so the more flexible their offer the better. Check which platforms are supported by Vivocha and NinjaOne (Formerly NinjaRMM) and make sure you will get mobile support for whichever devices you work on in your company. You should also learn which languages and countries are supported, as this may be a critical factor for many businesses.
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