What is better Salesforce Live Agent or Velaro? We are here to simplify the process of comparing Customer Support Software products for you. For example, on this page you can examine the overall performance of Salesforce Live Agent (9.1) and compare it with the overall performance of Velaro (8.7). It's also possible to match their overall user satisfaction rating: Salesforce Live Agent (92%) vs. Velaro (91%).
What’s more, study their services in detail to see which product can better tackle your company’s needs. In general, any business solution must let you to quickly view the big picture, all the while allowing you immediate access to the details.
Our team put a lot of effort to review all popular Live Chat Software products available out there, but among them these three deserved our special attention: Pipedrive, Zendesk, Vision Helpdesk.
Salesforce Live Agent is one of the products in the Salesforce Service Cloud module. For pricing information, you may contact the vendor to request a quote.
Salesforce Live Agent integrates with the systems in Salesforce’s AppExchange marketplace. You may also use the Live Agent API.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Sony, The Warehouse, PLDT Enterprise
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A real-time live chat support solution for your customer inquiries on your website and application. This puts your support team on standby 24/7. This connects them with clients anytime for immediate issue resolutions. And since it can open multiple chat tabs, one agent can take on multiple tickets simultaneously.
Social media (Facebook, Twitter, LinkedIn, Google+)
Knowledgebase software
Desk by Salesforce
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
LG Electronics, Experian, Epicor
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Velaro is a web-based live chat solution that lets you improve your communication with your customers and visitors in a matter of seconds. The software gives you an accurate picture of how visitors interact with your website, so support agents can have additional context for conversations with customers. Features such as tiered chat routing also ensure that agents' skills are maximized.
You should note that while both Salesforce Live Agent and Velaro may offer an excellent range of features every product could be designed for a different business size. If you are comparing features you should give some attention to a business size they are aimed at. Specific functionalities could scale up effectively for large enterprises but if you have a small or medium company it’s often more sensible to avoid paying for advanced features that you might never use.
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