Velaro
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Visitor monitoring
- Workflows & routing
- Performance management
- Reporting & analytics
- Security
- Setup
- Proactive chat
- Sales & conversion tracking
- Integrations
Pricing Info
Pricing Info
Velaro offers 3 pricing packages:
Small Business Plan – $64.95/user
- Unlimited Visitors + Geotargeting
- 5 Groups
- 3 Proactive Chat Rules
- Manual Routing
- Full Branding & Surveys
- Agent Surveys
- Sales Conversion Tracking
- Customer Satisfaction Tracking
- Report Scheduling and Export
- Agent Availability Scheduling
- Standard Reporting
- Premium Integrations
Professional Plan – $149.95/user
Everything in Small Business Plan, plus:
- 1 Free Offline License
- Unlimited Groups
- Unlimited Proactive Chat Rules
- Workflow & Queue Based Routing
- Transcript Forwarding (web/FTP)
- Sensitive Data-Masking
- Advanced Reporting
- Shared Canned Messages
- A/B Canned Message Testing
- A/B Testing Pre-Chat Surveys
- Full Customization
- Phone Support
Enterprise Plan – Custom pricing
Customized for your needs
- Enterprise Reporting
- Enterprise Workflow & Queue Based Routing
- Multi-CRM Integration
- Enterprise Data Retention Management
- Administrative Audit Logging and Reporting
- Customized Training
- Success Manager Access and Reviews
- Enterprise Security
- Service Level Agreement
- Redlined EULA
- 24/7 Emergency Support
- GDPR Compliance
Integrations
Integrations
- Magento
- Customer relationship management (CRM)
- Microsoft Dynamics
- Salesforce
- NetSuite
- Data storage
- Content management systems (CMS)
- Social media (Facebook, Twitter, LinkedIn, Google+)
- Knowledgebase software
- Desk by Salesforce
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
LG Electronics, Experian, Epicor
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Velaro is a web-based live chat solution that lets you improve your communication with your customers and visitors in a matter of seconds. The software gives you an accurate picture of how visitors interact with your website, so support agents can have additional context for conversations with customers. Features such as tiered chat routing also ensure that agents' skills are maximized.
Company Email
Contact No.
Company's Address
8 Market Place, Suite 300,
Baltimore, MD 21202
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Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Custom branding
- Web-based
- Simple and easy to use
- Create tickets from multiple e-mail accounts
- Localizable
- Facebook integration
- Twitter integration
- Google Apps integration
- Encrypted and secure
- Live chat
- Developer friendly API
- Workflow with rules-based logic
- Helpful analytics
- Full audit log
- Track agent activity in realtime
- A centralized e-mail management for any number of mail accounts
- Easy to manage multiple knowledgebase and forums
- Provide excellent customer service and support
- Simple and easy-to-use user interface
- Customer portal and ticket monitoring system
Pricing Info
Here are the eStreamDesk cost details:
All accounts start with a 30-day free trial and continue as free or pay as you go plans. There are no sign up fees or long term contracts and no upfront costs. You pay only for what you use and you can change or cancel your plan any time.
You can select a plan from presets or fine-tune your custom plan specifications.
Predefined plans
Freelancer: Free for 1 agent
- Data retention: 3 months
- Ticketing system
- Use your domain
- Knowledge base
- Rebrandable
Small business: $29/month
- 5 agents
- Data retention: 6 months
- Ticketing system
- Use your domain
- Realtime desktop notifications
- Knowledge base
- SSL encryption
- Rebrandable
- Reports
Professional: $75/month
- 10 agents
- Data retention: 1 year
- Ticketing system
- Use your domain
- Realtime desktop notifications
- Custom ticket fields
- Knowledge base
- SSL encryption
- Realtime chat
- Theme customization
- Rebrandable
- Reports
- Custom languages
- Full audit log
Enterprise: $212/month
- 25 agents
- Data retention: 2 years
- Ticketing system
- Use your domain
- Realtime desktop notifications
- Custom ticket fields
- Facebook integration
- Custom SSL cert
- Knowledge base
- SSL encryption
- Realtime chat
- Theme customization
- Twitter integration
- Rebrandable
- Reports
- Custom languages
- Full audit log
- Email passthrough
Integrations
- Google Apps
- Google Docs
- Drupal
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Provides great experience for your helpdesk team across the customer relationship spectrum
Company Email
support@estreamdesk.com
Company's Address
45th Alexandrovska Ruse, 7000 Bulgaria
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All the data, facts and opinions that we offered in this analysis were gathered from official company pages, promotional materials available online, actual experience from real customers as well as our personal everyday use of each service by an expert. We put a lot of effort to extensively examine every software, as a result we not only examine it internally, but we also correlate our observations with opinions of other members from the B2B community.
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