What is better Salesforce Live Agent or Olark? Getting the best Customer Support Software product is all about assessing numerous solutions and figuring out the top program for your specific needs. Our exclusive system gives you an instant look at the general rating of Salesforce Live Agent and Olark. For overall quality and performance, Salesforce Live Agent scored 9.1, while Olark scored 8.7. On the other hand, for user satisfaction, Salesforce Live Agent earned 92%, while Olark earned 98%.
Below you can also check their features, terms, plans, etc. to find out which software will be more suitable for your situation. One key element to check is if the application allows you to enable and disable restrictions on different types of users to secure any critical corporate data.
At the moment, the leading solutions in our Live Chat Software category are: Zendesk, Vision Helpdesk, Pipedrive.
Salesforce Live Agent is one of the products in the Salesforce Service Cloud module. For pricing information, you may contact the vendor to request a quote.
Salesforce Live Agent integrates with the systems in Salesforce’s AppExchange marketplace. You may also use the Live Agent API.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Sony, The Warehouse, PLDT Enterprise
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A real-time live chat support solution for your customer inquiries on your website and application. This puts your support team on standby 24/7. This connects them with clients anytime for immediate issue resolutions. And since it can open multiple chat tabs, one agent can take on multiple tickets simultaneously.
Olark Live Chat solutions offers four product plans with three billing options: monthly, yearly, and 2-year subscription. Pick the annual and bi-annual options and you will get significant discounts off the original rates. All plans include all core features and come with a free trial period for those who want to test drive Olark’s chat capabilities.
You shouldn’t expect only a broad range of features and scalable pricing plans from a credible Customer Support Software. Almost as crucial as core features is a quality customer support. You want to ensure that in a situation where you have any questions about Salesforce Live Agent or Olark, or you run into a problem, or maybe you’ll need to ask for a specific change or functionality useful to your company you can count on a responsive and helpful customer support. Examine whether solutions such as phone support, tickets or live chat are available. It’s also a major asset if you are able to benefit from individual training or at the very least a knowledge base you can use.
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