Salesforce Live Agent
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Real-Time Live Chat Support
- Personalized Messages
- Snap-ins
- Multilingual Support
- Customer Profile
- Chat Routing
- Customer Chat Sneak Peak
- Pre-Written Messages
- Private Messages
- Real-Time Agent Coaching
- Agent Queue Monitoring
- Agent Performance Metrics
- Instant Message Sessions Metrics
Pricing Info
Pricing Info
Salesforce Live Agent is one of the products in the Salesforce Service Cloud module. For pricing information, you may contact the vendor to request a quote.
Integrations
Integrations
Salesforce Live Agent integrates with the systems in Salesforce’s AppExchange marketplace. You may also use the Live Agent API.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Sony, The Warehouse, PLDT Enterprise
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
A real-time live chat support solution for your customer inquiries on your website and application. This puts your support team on standby 24/7. This connects them with clients anytime for immediate issue resolutions. And since it can open multiple chat tabs, one agent can take on multiple tickets simultaneously.
Company Email
Contact No.
Company's Address
Salesforce
The Landmark © One Market St. Suite 300
San Francisco, CA 94105
United States
Salesforce Live Agent Comparisons
Popular Salesforce Live Agent Alternatives
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Chat Ratings
- In-browser Chat
- Targeted Chat
- CRM & Helpdesk Integrations
- Customize Your Design
- Sophisticated Insights
- Offline Messages
- Cobrowsing
- Developer API
Pricing Info
Olark Live Chat solutions offers four product plans with three billing options: monthly, yearly, and 2-year subscription. Pick the annual and bi-annual options and you will get significant discounts off the original rates. All plans include all core features and come with a free trial period for those who want to test drive Olark’s chat capabilities.
Bronze
- Monthly Billing: $17/month
- Annual Billing: $15/month
- Bi-Annual Billing: $12/month
- 1 Operator
Gold
- Monthly Billing: $49/month
- Annual Billing: $44/month
- Bi-Annual Billing: $34/month
- 4 Operators
Platinum
- Monthly Billing: $129/month
- Annual Billing: $116/month
- Bi-Annual Billing: $90/month
- 8 Operators
- Groups feature
Ultimate
- Monthly Billing: $243/month
- Annual Billing: $219/month
- Bi-Annual Billing: $170/month
- 15 Operators
- Groups feature
Integrations
Olark Live Chat supports integrations with the following business systems and applications:
- Shopify
- Google Analytics
- Salesforce
- Nutshell
- Bigcommerce
- Salesforce Desk
- Zendesk
- Highrise
- Elevio
- Groove
- TalkDesk
- PrestaShop
- XCart
- Magento
- Volusion
- 3Dcart
- Unbounce
- GoSquared
- Segment
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Nosh Detox, CoPromote, Man Crates, CommitChange.com
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Olark is a popular chat support platform used by hundreds of businesses.
Company Email
Contact No.
Company's Address
76 South Park St.
San Francisco, CA 94107
Olark Comparisons
Popular Olark Alternatives
You shouldn’t expect only a broad range of features and scalable pricing plans from a credible Customer Support Software. Almost as crucial as core features is a quality customer support. You want to ensure that in a situation where you have any questions about Salesforce Live Agent or Olark, or you run into a problem, or maybe you’ll need to ask for a specific change or functionality useful to your company you can count on a responsive and helpful customer support. Examine whether solutions such as phone support, tickets or live chat are available. It’s also a major asset if you are able to benefit from individual training or at the very least a knowledge base you can use.
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