What is better Salesforce Live Agent or Olark? Examining products to find the best Customer Support Software need not be hard. On our review platform, you can easily match Salesforce Live Agent and Olark and quickly see their distinct features. We allow you to take a look at their features, supported devices, customer support, pricing, terms, and many more.
You can also examine their overall score (9.1 for Salesforce Live Agent vs. 8.7 for Olark) and overall customer satisfaction level (92% for Salesforce Live Agent vs. 98% for Olark). Spend some time and compare your leading choices and determine which one is right for your company. You should also check the software company’s credibility; can they be relied upon and will they still be around a few years from now?
People who want to save some time or could use a Live Chat Software suggestion from our team might want to examine these top choices for the current year: Vision Helpdesk, Zendesk, Pipedrive.
Salesforce Live Agent is one of the products in the Salesforce Service Cloud module. For pricing information, you may contact the vendor to request a quote.
Salesforce Live Agent integrates with the systems in Salesforce’s AppExchange marketplace. You may also use the Live Agent API.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Sony, The Warehouse, PLDT Enterprise
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A real-time live chat support solution for your customer inquiries on your website and application. This puts your support team on standby 24/7. This connects them with clients anytime for immediate issue resolutions. And since it can open multiple chat tabs, one agent can take on multiple tickets simultaneously.
Olark Live Chat solutions offers four product plans with three billing options: monthly, yearly, and 2-year subscription. Pick the annual and bi-annual options and you will get significant discounts off the original rates. All plans include all core features and come with a free trial period for those who want to test drive Olark’s chat capabilities.
When you compare various Customer Support Software services you shouldn’t just look at their features list and provided pricing plans. Consider that the product must be matching your standards and business so the more flexible their offer the better. Find our what systems are supported by Salesforce Live Agent and Olark and ensure you will obtain mobile support for whichever devices you use in your company. It may also be a good idea to examine which languages and geographies are supported, as this may be a critical factor for many companies.
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