What is better Olark or Zendesk? A sensible way to find the appropriate Customer Support Software product for your business is to match the solutions against each other. Here you can compare Olark and Zendesk and see their features compared contrastively to help you decide on which one is the better product.
Similarly, you can examine their overall ratings, such as: overall score (Olark: 8.7 vs. Zendesk: 9.7) and user satisfaction (Olark: 98% vs. Zendesk: 98%). Examine their distinctive features and similarities and see which one outperforms the other. Moreover, anticipate the state of what your business will be in years to come; will your company outgrow the app in the next 3-5 years?
At this time, the leading products in our Customer Support Software category are: Freshdesk, Freshdesk Omni, Zendesk.
Olark Live Chat solutions offers four product plans with three billing options: monthly, yearly, and 2-year subscription. Pick the annual and bi-annual options and you will get significant discounts off the original rates. All plans include all core features and come with a free trial period for those who want to test drive Olark’s chat capabilities.
Zendesk integrates with the several business systems and applications. It has more than 600 integrations and apps. Here are some of them
123Contact Form
3CLogic
Agile CRM
AppGuru
Azuqua
Capsule CRM
Cisco CTI
ClickDesk Live Chat
Cloud Magic
Drupal
FreshBooks
Google Apps
Hootsuite
Infusionsoft
Joomla!
LiveChat
MailChimp
Microsoft Dynamics
Olark Live Chat
Podio
Shopify
SAP Business One
WordPress
Zoho CRM
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Vodafone, GILT, Shopify, Groupon, Gov. UK
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Winner of our Supreme Software Award, Zendesk is a customer support solution that helps boost customer service and improve customer retention. The platform's modules include chat support, call center solutions, help desk applications, and knowledge base, so you'll cover all the bases of efficient customer services.
The solutions examined on this page are merely a sliver of our full Customer Support Software category and you should take into account that there could be more reliable solutions out there. If you want to ensure you make the optimal decision for your company we strongly encourage you to analyze more products first. It may also be a good idea to check out our top 10 Customer Support Software list to find out which solutions are currently the highest-rated ones and dominate the market.
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