What is better Olark or Samanage? Getting the proper Customer Support Software product is as simple as evaluating the good and poor functions and terms offered by Olark and Samanage. Here it's also possible to match their general scores: 8.7 for Olark vs. 8.9 for Samanage. Or you can look at their general user satisfaction rating, 98% for Olark vs. 98% for Samanage.
We suggest that you put some effort and analyze their specific functions and figure out which one is the better option for your company. Moreover. remember to take into account your company’s or industry’s special circumstances, for instance, a multilingual solution for a global team or a mobile version to help you work in the field.
Our experts made sure to prepare reviews of all popular Customer Support Software products available out there, but among all the ones we reviewed these three deserved our special attention: Zendesk, Freshdesk, Freshdesk Omni.
Olark Live Chat solutions offers four product plans with three billing options: monthly, yearly, and 2-year subscription. Pick the annual and bi-annual options and you will get significant discounts off the original rates. All plans include all core features and come with a free trial period for those who want to test drive Olark’s chat capabilities.
The vendor offers subscription plans on by quote basis. The exact price will depend on the number of agents (ticketing) and devices (asset management) your will need. This allows Samanage to tailor their pricing to your individual needs and ensure you won’t be overpaying for elements you don’t need. It’s also possible to get rates for unlimited assets and agents if you want.
If you want to learn more about their enterprise pricing you can easily request a quote here. There is also a great Samanage 14-day free trial available that should give you a good firsthand impression of the software’s capabilities.
You shouldn’t count on only a wide array of useful tools and scalable pricing from a reliable Customer Support Software. Almost as essential as core features is a trustworthy customer support. You want to guarantee that in a situation where you have any questions about Olark or Samanage, or you struggle with some problems, or perhaps you’ll need to ask for a certain update or functionality useful to your company you can trust in a responsive and helpful customer support. See whether services such as phone support, tickets or live chat are provided. What is more, it’s a big plus if you can benefit from individual training or at the very least a knowledge base you can use.
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