What is better Salesforce Live Agent or JivoChat? The perfect Customer Support Software is a program that can address your company’s specific demands. You can find which choice works really with your business if you assess a wider range of products before you decide which one is the best.
For example, Salesforce Live Agent and JivoChat are scored at 9.1 and 7.8, respectively, for general quality and performance. Similarly, Salesforce Live Agent and JivoChat have a user satisfaction rating of 92% and 100%, respectively, which suggests the general response they get from customers. Moreover, talk to a regular client of the software and solicit their comments regarding the software in question.
We are aware that not all companies have enough time to test a large number of various solutions, so we came up with a list of suggestions that you may find useful. Our top choices for the Live Chat Software category are: Vision Helpdesk, Zendesk, Pipedrive.
Salesforce Live Agent is one of the products in the Salesforce Service Cloud module. For pricing information, you may contact the vendor to request a quote.
Salesforce Live Agent integrates with the systems in Salesforce’s AppExchange marketplace. You may also use the Live Agent API.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Sony, The Warehouse, PLDT Enterprise
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A real-time live chat support solution for your customer inquiries on your website and application. This puts your support team on standby 24/7. This connects them with clients anytime for immediate issue resolutions. And since it can open multiple chat tabs, one agent can take on multiple tickets simultaneously.
JivoChat integrates with the following systems and applications:
Google Analytics
Shopify
Joomla
WordPress
Magento
amoCRM
Ecwid
Bitrix24
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Bouncy Castle Network
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A very efficient, yet affordable live chat platform you can purchase on a off-the-shelf price, and still manage to serve an unlimited number of clients.
Every time you research various Customer Support Software products you shouldn’t only study their features list and available pricing plans. Pay attention to the fact that the service must be matching your needs and business so the more flexible their offer the better. Check what systems are supported by Salesforce Live Agent and JivoChat and make sure you will get mobile support for whatever devices you use in your company. It may also be a good idea to learn which languages and countries are supported, because this could be a key element for many companies.
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