What is better Salesforce Live Agent or JivoChat? The best Customer Support Software is a service that can address your company’s specific needs. You can determine which option is best suited for your enterprise if you compare different products before you decide which one is the best.
As an example, Salesforce Live Agent and JivoChat are scored at 9.1 and 7.8, respectively, for total quality and performance. Likewise, Salesforce Live Agent and JivoChat have a user satisfaction rating of 92% and 100%, respectively, which suggests the general satisfaction they get from customers. Even better, get in touch with a current customer of the software and solicit their opinion regarding the solution in question.
We know that not all people have the time to try out a large number of various solutions, so we created a list of recommendations that you may find useful. Our top choices for the Live Chat Software category are: Zendesk, Vision Helpdesk, Pipedrive.
Salesforce Live Agent is one of the products in the Salesforce Service Cloud module. For pricing information, you may contact the vendor to request a quote.
Salesforce Live Agent integrates with the systems in Salesforce’s AppExchange marketplace. You may also use the Live Agent API.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Sony, The Warehouse, PLDT Enterprise
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A real-time live chat support solution for your customer inquiries on your website and application. This puts your support team on standby 24/7. This connects them with clients anytime for immediate issue resolutions. And since it can open multiple chat tabs, one agent can take on multiple tickets simultaneously.
JivoChat integrates with the following systems and applications:
Google Analytics
Shopify
Joomla
WordPress
Magento
amoCRM
Ecwid
Bitrix24
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Bouncy Castle Network
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A very efficient, yet affordable live chat platform you can purchase on a off-the-shelf price, and still manage to serve an unlimited number of clients.
Please pay attention to the fact that even though both Salesforce Live Agent and JivoChat may have an excellent array of features each product may be aimed at a different company size. If you are studying different apps you should pay attention to a company size they are aimed at. Some features may scale up effectively for big enterprises but if you have a small or medium company it’s frequently better to avoid paying for complex functionalities that you might never use.
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