What is better Salesforce Knowledge or HelpCenter.io? When you compare Salesforce Knowledge and HelpCenter.io, it is possible to see which Knowledge Management Software product is the better choice. This ensures that your enterprise can get the most productive and useful program. You can study the specifics, including available tools, pricing, plans offered by each vendor, offer stipulations, and many more
We also let you evaluate their all round scores to know which one seems to be more beneficial for your firm. Salesforce Knowledge has 8.8 points for overall quality and 100% rating for user satisfaction; while HelpCenter.io has 8.0 points for overall quality and 96% for user satisfaction. Likewise, you can also check which software company is more dependable by sending an email request to both and check which one replies sooner.
Our experts made sure to prepare reviews of all popular Knowledge Management Software solutions offered out there, but among all the ones we reviewed these three deserved our special attention: Zendesk, Zendesk, ServiceNow Knowledge Management.
Salesforce Knowledge is offered as a feature license add-on to most Service Cloud editions. The read only version is included in the Lightning Professional plan ($75/user/month) and Lightning Enterprise plan ($150/user/month) but will entail additional costs if you opt for the read/write version of Knowledge on those two plans. Meanwhile, the read/write version is already part and parcel of the Lightning Unlimited plan ($300/user/month).
Salesforce Knowledge integrates with solutions in the Salesforce Service Cloud platform including Field Service, Case Management, and Digital Channels, among others.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Knowledge base component of the Salesforce Service Cloud platform
It may not always be sufficient to simply compare Salesforce Knowledge and HelpCenter.io against each other. Although specific features, pricing plans and user reviews are all crucial and should be considered when making a final choice, you should also check out the recognition and awards claimed by each solution. In many cases a less dominant product may turn out to be a good choice that was a winner of many industry awards such as our Great User Experience Award which shows that regardless of smaller market presence it’s a worthy contender to the apps that dominate the market.
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