What is better HelpCenter.io or ProProfs Knowledge Base? A great way to find the correct Knowledge Management Software product for your company is to compare the solutions against each other. Here you can compare HelpCenter.io and ProProfs Knowledge Base and see their functions compared contrastively to help you choose which one is the superior product.
Furthermore, you can compare their overall ratings, such as: overall score (HelpCenter.io: 8.0 vs. ProProfs Knowledge Base: 8.5) and user satisfaction (HelpCenter.io: 96% vs. ProProfs Knowledge Base: 100%). Examine their distinctive features and similarities and see which one outperforms the other. Likewise, imagine how your business will look like in the future; will your company outgrow the app in the next 3-5 years?
Our team put a lot of effort to review all popular Knowledge Management Software services available on the market, but among them these three caught our special attention: Zendesk, ServiceNow Knowledge Management, Zendesk.
ProProfs Knowledge Base offers two packages – Business and Enterprise. Prices vary mainly based on the number of pages users get when they create their own knowledge base. Customers can also opt for monthly or annual billing.
Business
Unlimited Authors, Sites & Users
Integrations
Single Sign-On
Email and Phone Support
20 Pages – Free
40 Pages – $9/month (monthly) or $18/month (annually)
100 Pages – $40/month (monthly) or $36/month (annually)
200 Pages – $80/month (monthly) or $73/month (annually)
500 Pages – $150/month (monthly) or $137/month (annually)
1,000 Pages – $300/month (monthly) or $274/month (annually)
2,000 Pages – $500/month (monthly) or $458/month (annually)
5,000 Pages – $700/month (monthly) or $641/month (annually)
10,000 Pages – $1,000/month (monthly) or $916/month (annually)
Enterprise
All Business Plan Features
White Label
Merge Tags
Workflow Approvals
Tooltips, Lightboxes & Pop-ups
Enterprise Security
Vault
Premium Support
20 Pages – $10/month (monthly) or $9/month (annually)
40 Pages – $20/month (monthly) or $18/month (annually)
100 Pages – $50/month (monthly) or $45/month (annually)
200 Pages – $100/month (monthly) or $91/month (annually)
500 Pages – $170/month (monthly) or $155/month (annually)
1,000 Pages – $350/month (monthly) or $320/month (annually)
2,000 Pages – $600/month (monthly) or $549/month (annually)
5,000 Pages – $900/month (monthly) or $824/month (annually)
10,000 Pages – $1,300/month (monthly) or $1,191/month (annually)
ProProfs Knowledge Base supports integration with the following business systems and applications:
Zendesk
Desk.com
Freshdesk
Google Analytics
Google Fonts
Google Translate
LiveChat
Olark
SnapEngage
Wufoo
Tidio Chat
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Sony, Dell, Cisco, Harvard University, Yale University
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ProProfs Knowledge Base is a robust, comprehensive online knowledge management solution that helps you manage and distribute employee and company knowledge. Designed to help HR professionals and managers, it allows you to build up a collective organization-wide knowledge base. The system is compatible with different file types and devices.
Both HelpCenter.io and ProProfs Knowledge Base were tested by a panel of reliable SaaS experts who carried out a full study of all key aspects of each product. Their final score was calculated using our unique SmartScore model that gives an individual partial score to every component such as: main features, client support, mobile support, security, customer satisfaction as well as media presence. We are aware that useful features are not the only factor important to a company so we make an effort to pay attention to all aspects of a software prior to giving it a final score.
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